Kenanna Fowler
Atlanta
Summary
Dedicated professional with 16 years of experience seeking a role as a Hospital Greeter/Assistant. Proven ability to provide exceptional customer service, manage high-traffic environments, and ensure efficient operations. Expertise in communication, multitasking, and problem-solving, with a focus on creating a welcoming and supportive environment. CPR certified and possessing a strong understanding of patient privacy (HIPAA) and related regulations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Coremark
08.2024 - Current
- Communicated effectively with team members and stakeholders to ensure smooth inventory flow and resolve discrepancies.
- Collaborated with procurement and logistics teams for timely and efficient stock replenishments.
- Utilized inventory management software for tracking, monitoring, and generating detailed inventory reports.
- Trained and supervised junior staff on inventory management practices and procedures.
- Analyzed inventory trends to provide insights supporting strategic decision-making and forecasting.
- Ensured compliance with company policies and industry regulations in inventory management.
Shipping Clerk
Walmart Distribution Center
11.2021 - 07.2024
- Facilitated communication with managers, yard drivers, loaders, and truck drivers to optimize shipping operations, demonstrating strong communication and coordination skills.
- Managed shipping documentation, ensuring accuracy and security in trailer shipments, showing attention to detail and adherence to procedures.
- Monitored trailer movements using YMS and ANT systems, improving dock efficiency and trailer utilization.
- Processed truck tenders and maintained TCRs and BOL documents, ensuring the safety of merchandise and drivers.
- Use Lifts/Forklift in a safe manner to load trailers in a safe and efficient manner.
Exit Booth Lead
Enterprise Rental Car
05.2012 - 03.2020
- Provided exceptional customer assistance via telephone and in person, offering courteous and timely support.
- Managed customer interactions, resolving issues professionally and ensuring a positive experience.
- Maintained operational efficiency by managing schedules and prioritizing tasks.
- Ensured exceptional customer service by multitasking effectively and leveraging Odyssey and 2.0 systems for streamlined rental contracts.
- Safeguarded company assets through strict compliance with the company's underwriting policies.
- Used Procure to pay processes for all business accounts to ensure lowered operational costs.
Guest Ambassador
World Of Coca Cola
10.2009 - 05.2012
- Maintained a welcoming and organized environment for a high volume of visitors.
- Delivered exceptional customer service, ensuring guests had a safe and memorable experience.
- Facilitated smooth entry and exit of guests, maintaining safety and efficiency.
- Assisted guests with directions and information about the surrounding Atlanta areas.
- Shared historical information and engaging facts about the attraction to enhance guest experience.
- Addressed and resolved guest concerns effectively, contributing to overall satisfaction.
Call Center Agent
Home Depot
03.2007 - 09.2009
- Addressed customer inquiries, resolved complaints, and provided solutions, demonstrating strong problem-solving and communication skills.
- Maintained detailed records of customer interactions and transactions.
- Arranged billing procedures to ensure accurate and timely processing.
- Referred unresolved customer grievances to appropriate departments for further investigation.
- Contacted customers to address inquiries and communicate claim investigation results or planned adjustments.
- Resolved service or billing complaints through merchandise exchanges, refunds, or bill adjustments.
- Completed contract forms and prepared change of address records using computer systems.
- Issued service discontinuance orders as necessary to streamline operations.
- Ensured consistent documentation of customer comments for future reference and quality improvement.
- Provided good interpersonal skills, including good telephone etiquette.
- Excellent data entry skills.
Education
Bachelor in Science - Nursing
Chamberlain University
Atlanta, GA01.2027
Associates in Science - Health Science Transfer
Atlanta Metropolitan State College
Atlanta, GA08.2024
Skills
- Customer Service Excellence
- Empathy
- Patient Assistance and Support
- BLS/CPR Certified
- Visitor Management
- Communication (Oral and Written)
- Multitasking and Prioritization
- Problem-Solving
- Attention to Detail
- HIPAA Compliance
- Professionalism and Courtesy
- Computer Proficiency
- Data Entry
- Time Management
- Teamwork
- Time Management
Certification
- HIPAA Certified, Compliancy Group, 2024
- BLS Provider, American Heart Association, 2024
Timeline
Inventory Specialist
Coremark
08.2024 - Current
Shipping Clerk
Walmart Distribution Center
11.2021 - 07.2024
Exit Booth Lead
Enterprise Rental Car
05.2012 - 03.2020
Guest Ambassador
World Of Coca Cola
10.2009 - 05.2012
Call Center Agent
Home Depot
03.2007 - 09.2009
Associates in Science - Health Science Transfer
Atlanta Metropolitan State College
Bachelor in Science - Nursing
Chamberlain University
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