Kenathan L. Robertson
Atlanta
Summary
Retail operations leader with a proven track record in enhancing store performance and customer satisfaction across multi-unit environments. Expertise in team development, operational discipline, and P&L accountability. Demonstrated ability to drive sales, manage inventory, and implement effective merchandising strategies. Seeking leadership roles to leverage skills in building high-performing teams and optimizing retail operations.
Overview
13
13
years of professional experience
Work History
Community Liaison
MD Choice Hospice
Concord
05.2025 - Current
- Build relationships with hospitals, senior living facilities, and physicians to increase awareness of hospice services.
- Conduct educational sessions for families to promote awareness and understanding of hospice services.
- Collaborate with internal teams to streamline the admission process and enhance patient experiences.
- Represent the organization at community and professional outreach events.
General Manager
TYR Sport Inc.
Atlanta
09.2024 - 01.2025
- Directed all aspects of store operations, including sales, staffing, merchandising, and compliance.
- Hired, trained, and developed associates to maintain strong customer service standards and team morale.
- Oversaw inventory control, product placement, and labor efficiency to meet business objectives.
- Promoted the brand through local marketing events and partnerships with athletic communities.
- Store Volume: $1M
Resident Caregiver
Bridge Senior Living
Louisville
12.2017 - 09.2024
- Provided daily care and support for residents in assisted living and memory care settings.
- Partnered with care teams to ensure a safe, compassionate, and engaging living environment.
- Participated in specialized dementia-care training to improve communication and interaction techniques.
General Manager
Zara (Inditex Group)
Atlanta
08.2023 - 05.2024
- Managed one of Zara’s top-performing U.S. flagship locations with 50+ employees.
- Led all areas of store operations including merchandising, scheduling, staffing, and team performance.
- Partnered with corporate teams on seasonal floor sets, visual execution, and product flow strategy.
- Maintained a culture of excellence and accountability focused on teamwork and guest satisfaction.
- Store Volume: $22M
General Manager
LensCrafters (Luxottica Group)
Atlanta
09.2021 - 05.2023
- Oversaw a full-service optical retail environment integrating retail, lab, and optometry operations.
- Directed daily functions including sales, staffing, training, and service delivery.
- Collaborated with optometrists and lab technicians to provide a seamless customer experience.
- Ensured compliance with brand, safety, and operational standards.
- Store Volume: $2.2M
Store Team Leader
American Eagle Outfitters
Atlanta
08.2018 - 09.2021
- Managed all aspects of store operations, including scheduling, staffing, and training initiatives.
- Led a diverse sales team focused on building customer loyalty and achieving key sales metrics.
- Supported floor merchandising and store readiness to ensure a consistent brand experience.
- Provided coaching and mentorship that promoted employee engagement and development.
- Store Volume: $2.1M
General Manager
Old Navy (Gap Inc.)
Atlanta
11.2012 - 08.2018
- Directed a large-volume retail operation with 90 employees across multiple departments.
- Managed P&L performance, payroll, merchandising execution, and customer service delivery.
- Led recruitment, training, and leadership development programs to strengthen team performance.
- Maintained operational integrity and compliance with all company standards and audits.
- Store Volume: $6.4M
Education
Certified Nursing Assistant -
Jefferson Community Technical College
Louisville, KYHigh School Diploma -
Doss High School
Louisville, KYSkills
- Retail operations management
- Store and multi-unit leadership
- Team development and performance coaching
- Sales performance and KPI execution
- P&L oversight and labor optimization
- Inventory management and loss prevention
- Visual merchandising and brand execution
- Workforce planning and scheduling
- Customer experience management
- Territory and relationship management
Professional Highlights
- Successfully led and operated multi-million-dollar retail locations ranging from $1M to $22M in annual volume.
- Recognized for building and developing high-performing teams that deliver exceptional customer experiences.
- Demonstrated consistent success in driving operations, visual presentation, and sales performance.
- Experienced in both retail leadership and healthcare outreach, blending business acumen with service leadership.
Timeline
Community Liaison
MD Choice Hospice
05.2025 - Current
General Manager
TYR Sport Inc.
09.2024 - 01.2025
General Manager
Zara (Inditex Group)
08.2023 - 05.2024
General Manager
LensCrafters (Luxottica Group)
09.2021 - 05.2023
Store Team Leader
American Eagle Outfitters
08.2018 - 09.2021
Resident Caregiver
Bridge Senior Living
12.2017 - 09.2024
General Manager
Old Navy (Gap Inc.)
11.2012 - 08.2018
Certified Nursing Assistant -
Jefferson Community Technical College
High School Diploma -
Doss High School