Kendahl Wright
Smyrna
Summary
High school senior that is dependable, successful providing fast, high-quality customer service and friendly to many. Adaptable professional with expertise in personnel development, team collaboration and resolution skills, and displays integrity. I aspire to go to KSU and major in Hospitality Management.
Overview
2
2
years of professional experience
Work History
Food Runner
TopGolf
06.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Cleared tables immediately after guests left in preparation for next party.
- Restocked food supplies in kitchen and organized storage areas.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted wait staff with timely food delivery and guest requests.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Proactively anticipated guests'' needs through attentive observation and prompt assistance when required.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
FOH Team Member
Mr. AG's
07.2022 - 07.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately.
- Enhanced customer experience by providing friendly and efficient service at the front counter.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
Education
No Degree -
Kennesaw State University
Kennesaw, GA05.2028
High School Diploma -
Campbell High School
Smyrna, GA05.2024
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Customer Service
- Effective Multitasking
- Sense of urgency
- Safe Food Handling/Food safety knowledge
photography
I'm beginning my photography journey!
Timeline
Food Runner
TopGolf
06.2023 - Current
FOH Team Member
Mr. AG's
07.2022 - 07.2023
No Degree -
Kennesaw State University
High School Diploma -
Campbell High School
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