Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Kendall Lathem

Chickamauga

Summary

Knowledgeable customer service representative with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

4
4
years of professional experience

Work History

Cashier/Sales Associate/Training Coordinator

Elder's Ace Hardware
05.2022 - Current
  • Assisted customers with product inquiries, enhancing service quality and satisfaction.
  • Maintained accurate cash drawer balances during shifts, ensuring financial integrity.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Team Member

Taco Bell
08.2022 - 03.2023
  • Ensured consistent food quality and safety standards in high-pressure environment.
  • Trained new team members on operational procedures and customer service techniques.
  • Assisted in inventory management, reducing waste through effective stock rotation practices.
  • Implemented improvements to workflow, resulting in increased efficiency during busy shifts.
  • Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
  • Supported management in training initiatives, fostering a positive team culture and performance improvement.

Team Member

McDonald's
09.2021 - 05.2022
  • Streamlined order processing to enhance service speed and accuracy during peak hours.
  • Collaborated with team to maintain cleanliness and organization of dining and kitchen areas.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Ridgeland High School
05.2024

Bachelor's degree - Criminal Justice: Concentration in Pre-law

Dalton State College
05.2028

Skills

  • Customer assistance

  • Work ethic and integrity

  • Patience and empathy

  • Time management skills

  • Written and verbal communication

  • Calm under pressure

  • Active listening

  • Problem resolution

  • Computer operations management

  • Documentation skills

  • Multitasking and organization

  • Technical support

Hobbies and Interests

Reading, Writing, Traveling, Cooking, Learning

Timeline

Team Member

Taco Bell
08.2022 - 03.2023

Cashier/Sales Associate/Training Coordinator

Elder's Ace Hardware
05.2022 - Current

Team Member

McDonald's
09.2021 - 05.2022

High School Diploma -

Ridgeland High School

Bachelor's degree - Criminal Justice: Concentration in Pre-law

Dalton State College

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Kendall Lathem