KENDALL SMITH
Winston
Summary
Detail-oriented Cash App Specialist with a proven track record in managing high-volume payment applications and improving operational efficiency. Skilled in cross-functional teamwork and effective problem resolution to enhance payment tracking.
Overview
13
13
years of professional experience
Work History
CASH APP SPECIALIST
TK Elevator
Atlanta, GA
11.2019 - 08.2026
- Managed high-volume payment applications to ensure timely and accurate processing of checks, ACH, credit cards, and EFT payments.
- Conducted thorough research and processed daily EFT payments in Billtrust to maintain compliance and accuracy in remittance documentation.
- Analyzed financial data using Power BI to identify and resolve unapplied cash discrepancies and payment errors.
- Successfully processed cash applications, enhancing team efficiency and improving payment tracking. Improved branch operations by accurately locating unapplied payments and swiftly processing cash applications. Reduced bad debt occurrences by implementing effective payment processing strategies and supporting branch teams.
- Analyzed and implemented automated solutions for refund procedures, reducing processing time.
- Oversaw refund request processing to maintain operational efficiency and enhance customer experience.
- Assured accuracy and efficiency in processing remote and mobile deposits for client transactions.
- Maintained precise records of payment receipts to support financial documentation and streamline month-end reconciliation.
- Coordinated comprehensive training initiatives for Genpact personnel to ensure effective outsourcing job performance.
Liaison
WellStar Paulding Hospital
Hiram, GA
08.2013 - 02.2019
- Facilitated accurate meal order collection and input to enhance service efficiency.
- Conducted thorough assessments of tray contents to guarantee adherence to specified dietary requirements.
- Coordinated meal delivery services with an emphasis on exceptional customer service and patient safety.
- Maintained orderly and sanitary work environments to promote safety and efficiency.
- Managed patient tray distribution and conducted identity verification with two patient identifiers to uphold care standards.
- Monitored and enforced personal hygiene expectations to mitigate potential infection risks.
- Achieved high hygiene compliance through diligent handwashing practices and effective glove usage. Promoted a culture of safety by consistently applying proper handwashing and glove-wearing techniques.
- Maintained high standards of accuracy and attention to detail in executing station responsibilities and following instructions.
- Conducted thorough hand hygiene procedures before and after patient interactions to maintain a sterile environment.
- Engaged with team members and leadership to align efforts with departmental and hospital goals.
Education
High School Diploma -
Paulding County High School
DallasSkills
- Cross-functional teamwork
- Effective team collaboration
- Effective problem resolution
- Time management
- Proficient written correspondence
- Proficient in organization
Timeline
CASH APP SPECIALIST
TK Elevator
11.2019 - 08.2026
Liaison
WellStar Paulding Hospital
08.2013 - 02.2019
High School Diploma -
Paulding County High School