Kenderiza Potts
Douglasville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
CSR
CVS Caremark
08.2022 - Current
- Resolved escalated complaints using conflict resolution techniques to rebuild customer confidence.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Facilitated onboarding programs to ensure adherence to company policies and operational guidelines.
Assistant Manager
Circle K
12.2019 - 12.2022
- Contributed to problem-solving meetings to address client concerns and boost satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enhanced dialogue between staff and leadership via consistent meetings and updates.
Education
High School Diploma -
South Cobb High School
Austell, GASkills
- Complaint handling
- Call center experience
- Client relations
- Team development
Timeline
CSR
CVS Caremark
08.2022 - Current
Assistant Manager
Circle K
12.2019 - 12.2022
High School Diploma -
South Cobb High School