Kendle Fowler
Conyers
Summary
Versatile IT Technician with a robust background in technical support and hardware installation, notably at Lexicontech. Demonstrated expertise in enhancing network systems and improving customer service efficiency. Skilled in fostering positive relationships and optimizing technical operations, contributing to significant user satisfaction and team development. Balances strong problem-solving abilities with effective communication skills to drive success.
Overview
6
6
years of professional experience
Work History
IT Technician
Lexicontech
01.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Lead Teacher
Endless Bounds
08.2022 - 12.2023
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Customer Service Representative
Kohls Department Store
02.2019 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor - Business Management
University of West Georgia
Carrollton, GASkills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
Timeline
IT Technician
Lexicontech
01.2024 - Current
Lead Teacher
Endless Bounds
08.2022 - 12.2023
Customer Service Representative
Kohls Department Store
02.2019 - 07.2022
Bachelor - Business Management
University of West Georgia
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