Kendle Fowler
Conyers
Summary
Dynamic professional with a proven track record at Autotrader, excelling in customer service evaluations and feedback reporting. Skilled in problem-solving and verbal communication, I enhance team performance and operational efficiency. Recognized for reliability and technological proficiency, I thrive in high-pressure environments, ensuring optimal customer experiences and compliance with standards.
Overview
6
6
years of professional experience
Work History
Secret Shopper
Autotrader
08.2022 - Current
- Evaluated customer service experiences across multiple dealerships to identify areas for improvement.
- Assessed vehicle presentation and dealership environment, ensuring compliance with company standards.
- Provided detailed feedback on interactions with sales staff, focusing on communication and engagement strategies.
- Documented findings in comprehensive reports, highlighting strengths and weaknesses of each visit.
Repair Technician
Lexicon Tech Solutions
06.2024 - 06.2025
- Diagnosed and repaired electronic devices to ensure optimal functionality.
- Conducted routine maintenance on equipment to extend lifespan and performance.
- Utilized diagnostic tools and software to troubleshoot technical issues efficiently.
- Assisted in training new technicians on repair processes and safety protocols.
Customer Service Representative
Kohls
02.2019 - 08.2022
- Processed orders and returns, ensuring accuracy and timely resolution.
- Assisted customers by addressing inquiries and providing product information.
- Learned company policies and procedures to support efficient operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Hostess Manager
Amici Resturant
06.2020 - 08.2021
- Managed front-of-house operations, ensuring smooth guest experiences and effective table management.
- Trained and supervised host staff on greeting protocols and reservation systems for optimal service delivery.
- Coordinated with kitchen and waitstaff to streamline communication and enhance dining efficiency.
- Developed seating arrangements to maximize restaurant capacity while maintaining guest comfort.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
University of West Georgia
Carrollton, GASkills
- Verbal communication
- Organization
- Stress tolerance
- Assertiveness
- Technological proficiency
- Teamwork and collaboration
- Problem-solving
- Reliability
Timeline
Repair Technician
Lexicon Tech Solutions
06.2024 - 06.2025
Secret Shopper
Autotrader
08.2022 - Current
Hostess Manager
Amici Resturant
06.2020 - 08.2021
Customer Service Representative
Kohls
02.2019 - 08.2022
Bachelor Of Business Administration And Management - Business Administration And Management
University of West Georgia
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