Open To Work
Kendra Carbuccia
Senoia
Summary
Analytical professional with over 14 years of expertise in regulatory compliance, risk assessment, and complex case investigations. Demonstrated success in identifying fraudulent activities, minimizing client exposure, and ensuring adherence to federal and state regulations. Proven track record in analyzing financial documentation and delivering timely settlement documents while providing exceptional client service. Strong problem-solving skills, adaptability, and ability to thrive under pressure in dynamic environments.
Overview
14
14
years of professional experience
Work History
Claims Assistant Manager
Sedgwick CMS
Charlotte
09.2025 - 12.2025
- Lead and mentored a team of 15 claims professionals, improving performance and compliance with industry best practices.
- Implemented process improvements that reduced claim cycle time and enhanced operational efficiency.
- Partnered with client risk teams to develop strategic action plans resulting in reductions in high-exposure claims.
- Conducted reserve reviews on complex claims, ensuring accurate financial forecasting and mitigating excess exposure.
Liability Claims Team Lead
Sedgwick CMS
Charlotte
02.2024 - 09.2025
- Supervised 10 liability examiners, driving improvements in claim handling and technical accuracy.
- Developed and delivered training programs that resulted in increased team productivity.
- Strengthened client relationships, earning recognition as a trusted advisor for litigation and risk strategies.
Client Services Representative
Sedgwick CMS
Charlotte
07.2023 - 01.2024
- Served as primary liaison between client partners and examiners, ensuring adherence to client requirements.
- Analyzed claim trends and recommended cost-reduction strategies, achieving measurable savings for clients.
- Enhanced workflow efficiency across auto, property, and liability claims.
Liability Claims Team Lead
Sedgwick CMS
Charlotte
06.2020 - 06.2023
- Directed team operations and implemented corrective actions based on management report analysis.
- Improved reserve accuracy and reduced financial leakage through rigorous oversight of high-cost claims.
Claims Examiner III
Sedgwick CMS
Charlotte
12.2017 - 06.2020
- Managed complex third-party litigated and non-litigated liability and auto claims, achieving timely resolutions within authority limits Medicare, PIP, and Med Pay guidelines.
Senior Claims Specialist
Engle Martin & Associates
Atlanta
02.2017 - 11.2017
- Oversaw complex liability and property claims, resolving attorney and customer disputes efficiently.
Claims Examiner / Representative / Coordinator / Assistant
Sedgwick CMS
Memphis
12.2011 - 01.2017
- Progressed from entry-level claims assistant to attorney-represented property and injury claims examiner through consistent performance and mastery of complex claims concepts, earning two internal company awards.
Education
A.A.S - Quality Control
Spartan School of Aeronautics
Tulsa, OKSkills
- Claims Management and Documentation Oversight
- Risk Mitigation and Compliance
- Leadership and Team Development
- Client Engagement and Relationship Management
- Fraud Detection
- File Documentation, Auditing and Quality Control
- Financial Forecasting and Accuracy
Timeline
Claims Assistant Manager
Sedgwick CMS
09.2025 - 12.2025
Liability Claims Team Lead
Sedgwick CMS
02.2024 - 09.2025
Client Services Representative
Sedgwick CMS
07.2023 - 01.2024
Liability Claims Team Lead
Sedgwick CMS
06.2020 - 06.2023
Claims Examiner III
Sedgwick CMS
12.2017 - 06.2020
Senior Claims Specialist
Engle Martin & Associates
02.2017 - 11.2017
Claims Examiner / Representative / Coordinator / Assistant
Sedgwick CMS
12.2011 - 01.2017
A.A.S - Quality Control
Spartan School of Aeronautics