Kendra Coaxum
Douglasville
Summary
Experienced sales and operations expert with over 10 years of experience driving profitability through strategic growth, leading teams, and effective customer service results. I am very competitive in my approach to acquire business, while also handling complex situatuons that may arise.
Data-driven supply chain professional proficient in collecting, reviewing and utilizing information about all areas of the supply chain adept at tracking and modeling data, developing trend forecasts and maintaining up-to-date knowledge of supply, labor and production concerns.
Highly knowledgeable Supply Chain Manager with notable background in optimizing supply chain processes and enhancing operational efficiencies. Experience includes overseeing procurement, storage, distribution, and sales cycle activities while reducing costs and improving service delivery. Strengths lie in strategic planning, data analysis, problem-solving abilities and leadership skills. Previous roles demonstrated substantial improvements in supply chain management by implementing cost-effective strategies and streamlining operations.
Overview
19
19
years of professional experience
2007
2007
years of post-secondary education
Work History
Supply Chain Manager
Wheels llc
Alpharetta
09.2022 - Current
- Manage transportation vendors and logistics partners to ensure efficient vehicle movement and supply chain execution.
- Oversee vendor performance, transportation contracts, and service level agreements (SLAs) to maintain service reliability and cost efficiency.
- Monitor and analyze supply chain KPIs, including delivery timelines, vendor performance, and operational costs.
- Collaborate with cross-functional teams to optimize transportation planning, routing, and logistics scheduling.
- Identify and implement process improvements and cost reduction initiatives within transportation and vendor operations.
- Support scalable logistics operations through vendor relationship management and performance optimization.
- Ensure compliance with transportation policies, risk management standards, and operational procedures.
Operations/Sales Manager
Pacific Dental Services
Chamble
10.2018 - 07.2020
- Achieved financial performance and revenue growth goals while supporting our culture and mission
- Acted as an expert in our local Chamblee market, employing best practices for patient acquisition and retention
- Outside Marketing to local business to capture new business for 3 dentists in the practice
- Maintain success through P&L maintaince monthly
- Trained and onboard all new team members
- Weekly meetings with regional and support team
- Took office from -45 NOI to positive growth in less than a year
Executive Team Lead-Human Resources Manager
Target
Atlanta
11.2015 - 10.2018
- Manage the daily functions and core HR operations for employee relations, labor relations and risk, hiring and staffing, pay and benefits, team incidents and Return to Work, scheduling and timekeeping, talent management and development and team engagement
- Develop, execute and communicate staffing strategies to maintain full staffing at the hourly level; train store leaders to select quality team member candidates
- Analyze team health metrics, including turnover, to identify trends and take action to drive results
- Ensure store schedules meet guest and business needs following scheduling best practices
- Protect confidential information
- Review and ensure all corrective action documents are accurate, consistent and adhere to Target's Counseling and Corrective Action Policy; coach and train leaders on how to manage performance as necessary
- Lead and follow company procedures related to HR processes and handling confidential information
- Lead and create a learning environment by owning team member training and development
- Lead the annual review process and ensure scores and supervisor comments are appropriate and calibrated
- Solicit team member feedback through venues such as chat sessions and create meaningful team engagement priorities and action items in partnership with leaders
- Respond with urgency to team member concerns and employee relations issues, escalating issues to your HRBP or other partners when appropriate. Build a culture of well-being by educating and inspiring team members
Community Manager
Regus Group
Atlanta
06.2013 - 11.2015
- Assisted persepective and current clients in finding flexible office space solutions in our 2000 worldwide, throuh permanent office space, virtual offices, and our businessworld program.
- Prospected to generate leads through local companies, partnerships and brokers
- Accountable for Center profitability, performance, and the centers success through P&L management
- Maximized occupancy and profitability of the center by proactively managing customers expansion requirements and the renewal process
- Provide direction to center team to ensure there is a clear focus on delivering a 90% customer service rating.
- Responsible for recruiting, inducting, training, managing, motivating, leading and developing center team
Assistant Branch Manager
Enterprise - Rent - A - Car
Atlanta
08.2008 - 06.2013
- Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency, building and retaining customer relationships
- Manage 9 associates providing associate goals, development plans, and necessary coaching and training
- Drove consistent improvements of customer experience leading to increased Branch revenue over 20% YOY
- Exceeded branch and personal sales increasing operation 15%
Management Assistant
Enterprise - Rent - A - Car
Atlanta
07.2008 - 08.2008
- Proactively identified and managed risk in every business, product, and service transaction
- Responsible for assisting the manager with associate development, customer service, and sales performance
- Awards: Branch Top Customer Service award, Top Sales over 100%
Management Trainee
Enterprise - Rent - A - Car
Atlanta
03.2007 - 07.2008
- Management development program aimed to improved competency in sales, operations, and service
- Awarded top 10 5/10 months across program participants
- Successfully passed MQI exam
Education
Bachelor of Arts - Criminal Justice
Charleston Southern University
Charleston, SC, USASkills
- Microsoft Office (Word, Excel, PowerPoint)
- Merchandising
- Reconciliation
- Cash control
- Inventory management
- Associate development
- Managing difficult conversations
- Transportation optimization
- KPIs monitoring
- Supply chain analysis
- Vendor management
- Logistics planning
- Team leadership
- Effective communication
- Process improvement
- Forecast monitoring
- Supply chain management
Community
- Church member
- Boys and Girls Club
- United Way contributor
Professional Highlights
- Hiring and retention
- Training and development
- Sales
- Marketing
- Business Development
- Exceptional Interpersonal skills
- Innovative
Timeline
Supply Chain Manager
Wheels llc
09.2022 - Current
Operations/Sales Manager
Pacific Dental Services
10.2018 - 07.2020
Executive Team Lead-Human Resources Manager
Target
11.2015 - 10.2018
Community Manager
Regus Group
06.2013 - 11.2015
Assistant Branch Manager
Enterprise - Rent - A - Car
08.2008 - 06.2013
Management Assistant
Enterprise - Rent - A - Car
07.2008 - 08.2008
Management Trainee
Enterprise - Rent - A - Car
03.2007 - 07.2008
Bachelor of Arts - Criminal Justice
Charleston Southern University