Kendra Holloman
Atlanta
Summary
Detail-focused Accounts Receivable Accountant known for high productivity and efficient task completion. Possess specialized skills in invoice processing, account reconciliation, and financial reporting. Excel in communication, problem-solving, and time management, ensuring smooth financial operations and client satisfaction.
Overview
13
13
years of professional experience
2004
2004
years of post-secondary education
Work History
Accounts Receivable
Centerwell Home Health
Marietta
02.2018 - Current
- Daily audit of admission, discharge and other source documentation to ensure revenue is recognized appropriately and all conditions of payment are met.
- Verify patient eligibility and payor coverage guidelines to ensure that all necessary information is secured for timely, accurate revenue recognition
- Weekly generation of site revenue and resolution of batch errors and bill holds as appropriate.
- Weekly communication with site leadership detailing outstanding documentation or other issues resulting in a potential loss of revenue.
- Prepare and submit invoices to Accounts Payable for reimbursement and performs follow up to ensure accurate, timely payments are made to our facility partner.
- Prepare, submit and follow up on authorization and re-authorization requests according to applicable state and commercial payor guidelines
- Coordinate, review, and analyze documentation and data entry supporting Medicare, Medicaid, and commercial payer requirements to ensure accurate and timely billing Ensure all internal controls and related policies/procedures are implemented and followed in accordance to the accounts receivable requirements.
- Ensure all payer requirements are met accordingly, including pre-cert requirements, notification requirements, and level of care change required documents
- Alerts appropriate team members at the Site regarding late or missing documents required for billing. Establish and maintain positive working relationships with Sites, Nursing Home Facilities, and AR Teams. Maintain the confidentiality of patient/client and agency information at all times.
- Maintain accurate and up to date information for all vendor and nursing facility contracts. Keep information in an orderly manner readily accessible for review
- Presents status as requested. Assure for compliance with local, state and federal laws, Medicare regulations, and established company policies and procedures
- Participate in special projects and performs other duties as assigned
Assist with training of newly-hired associates, as well as re-education of revenue teams as necessary - Act as an information resource for any hard revenue generation issues or system issues
- Assure the completion and coordination of work in an associate's absence, or as needed to maintain departmental standards
- Process and track denied or underpaid claims, prepare appeals, and collaborate with payers to secure timely reimbursement
- Generate and analyze aging reports to identify trends, improve cash flow, and support month-end closing.
Patient Intake Coordinator
Fresenius Kidney Care
Kennesaw
11.2016 - 01.2018
- Processed orders from referral sources and patients, responded to phone and fax inquiries, and resolved patient complaints
- Assess patient needs and document referral requests for coordination of care
- Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company
- Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
- Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients
- Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care
- Uses telemarketing and follow-up techniques to convert inquiries into requests for service.
Admissions Coordinator
Kindred Healthcare Inc.
Alameda
06.2014 - 09.2016
- Obtains applicant information, identifies and corrects inconsistencies in demographic documentation, saves all imperative documents, screens patients by comparing patients condition to SNF admissions criteria, track previous hospital and/ or skilled nursing admissions and discharges, verifies patients benefits, eligibility, and coverage using Medicare, Medicaid, or Commercial insurance data base, assigns CPT/ICD 9 or 10 code based on patients primary diagnosis, obtains authorizations from commercial insurances, process referrals for durable medical equipment, proficient in all Microsoft office apps, daily use of share point app to track and update incoming inquiries, data entry, scanning and faxing documents, daily communication with discharge planners, case managers, physicians, and other referral contacts via email, or telephone, consults potential patient's and/ or family members regarding individualized care plans, remains professional while exhibiting discretion with clients regarding confidential circumstances, and showcases the ability to be compassionate, responsive, resourceful, and conscientious
- Responsibilities are also satisfied after hours from home on a per-diem basis.
Caregiver/ Patient Sitter
Comfort Keepers - Senior Home Care
Dublin
11.2014 - 06.2015
- Assisted clients with daily living activities and personal grooming, performed light housekeeping duties, meal preparation, administer medication following doctor's instructions, help client complete prescribed therapy and exercise routines, was responsible for removing all potential hazards and reporting any issues to management and/ or family.
Administrative Clerk
Kindred Healthcare Inc.
Alameda
06.2012 - 06.2014
- Answer and fielded calls in a call center setting, retrieved all incoming SNF patient referrals via fax, and electronically, saved all incoming documents in PDF format, faxed and scanned imperative documents, data entry, bed management, daily tracking and editing of bed leases created through excel spreadsheets.
Education
Skyline High School
Oakland, CASkills
- Corporate Healthcare
Administration - Revenue Cycle Management
- Medical Billing & Coding (ICD-10, CPT, HCPCS)
- Claims Processing & Denial
Management - Insurance Verification &
Authorization - HIPAA & Regulatory Compliance
- Financial Reporting & Data
Analysis
- Electronic Health Records (EHR)
Systems - Microsoft Word/ Excel
- Payment Posting & Reconciliation
- Process Improvement & Workflow
Optimization - Team Collaboration & Cross-
Functional Support - Customer Service & Patient
Account Resolution
Timeline
Accounts Receivable
Centerwell Home Health
02.2018 - Current
Patient Intake Coordinator
Fresenius Kidney Care
11.2016 - 01.2018
Caregiver/ Patient Sitter
Comfort Keepers - Senior Home Care
11.2014 - 06.2015
Admissions Coordinator
Kindred Healthcare Inc.
06.2014 - 09.2016
Administrative Clerk
Kindred Healthcare Inc.
06.2012 - 06.2014
Skyline High School