Kendra M. Boyd
Atlanta
Overview
8
8
years of professional experience
Work History
Collection Specialist - Temporary Contract
Rakuten & IT Savvy
Chicago
09.2024 - 07.2025
- Managed portfolio for assigned region to collect past due A/R, ensuring timely resolution of outstanding payments.
- Managed customer accounts and resolved payment discrepancies daily.
- Developed and communicated tailored payment plans to clients, facilitating smoother transactions and improved cash flow.
- Utilized CRM software to track collections and maintain accurate records.
- Review account payment details & short paid invoices for disputes, discounts or returns.
- Coordinated with internal teams to address customer inquiries and issues.
- Transitioned to Georgia for career advancement in July 2025.
Office Manager/Compliance Manager
Midnight Transportation, LLC
Chicago
11.2019 - 11.2022
- Processed bi-weekly payroll for 15 employees, ensuring accuracy and timely distribution.
- Created and dispatched invoices, facilitating prompt payments and maintaining client relationships.
- Gathered and reconciled cash receipts, contributing to accurate financial reporting and record-keeping.
- Managed office operations to ensure smooth workflow and efficient communication.
- Coordinated schedules and meetings for executive leadership and team members.
- Oversaw inventory/equipment management for office supplies and equipment procurement.
- Gap in Resume due to the loss of both parents during 2022
Credit Analyst
Anixter/Wesco
12.2019 - 10.2022
- Evaluated financial statements to determine creditworthiness of clients.
- Reviewed and analyzed financial statements of potential borrowers to determine creditworthiness.
- Recommended credit limits based on thorough risk assessments.
- Managed large portfolio, collected past due A/R, reconciled accounts, and reviewed accounts for credit limit increases to optimize credit risk.
- Monitored accounts receivable to identify potential collection issues.
- Processed bank reference request, D&B reports, reviewed customer financials, released new orders, processed returns and credits.
- Collaborated with sales teams to support credit-related inquiries.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Negotiated payment plans with customers to align with sales and cash flow objectives.
- Prepared periodic reports on portfolio performance and delinquency trends to inform strategic decision-making.
Ebilling/Collections Analyst
OmniVere LLC/ Driven Inc
07.2017 - 12.2019
- Processed monthly bills and statements, collected outstanding invoices, analyzed, and researched short-paid and outstanding payments.
- Effectively communicated and interacted with attorneys and clients regarding billing issues and payments.
- Processed billing for five attorneys using legal software.
- Utilized software such as CounselLink, TyMetrix and Legal-X to investigate processing fees, appeals or approvals of invoices and write-offs.
- Analyzed customer accounts to pinpoint overdue payments and recommend collection actions.
- Utilized collections software to track accounts and manage follow-up actions efficiently.
- Monitored customer account activity for changes that may affect collection efforts.
- Processed incoming payments accurately while monitoring payment plan adherence by customers.
- Prepared daily check deposit remotely through bank's website and deposited entries and allocations of payments, prepaid cash applications.
- Attended monthly AR meetings with billing partners to review accounts and strategize on remedies for outstanding debts.
- Collaborated with team members to formulate collection strategies and streamline processes.
- Maintained high levels of professionalism when dealing with difficult or irate customers.
- Collaborated closely with other teams to ensure timely resolution of issues.
Education
Bachelor of Science - Human Resources Development, Paralegal
Ashford University
San Diego, CA05-2012
B.S. - Human Resource & Management
Ashford Universary
01-2010
Certificate - Paralegal
Depaul Universary
01-2007
Skills
- Payroll administration
- Payroll processing
- Compliance monitoring
- Risk assessment
- Financial reporting
- Accounts reconciliation
- Invoice processing
- Office organization
- Customer account management
- Employee supervision
- Team collaboration
- Effective communication
- Customer service
- Problem solving
Relocation
Georgia, GA, August 2025.
Gaps In Employment
Gap in Resume due to the loss of both parents during 2022.
Timeline
Collection Specialist - Temporary Contract
Rakuten & IT Savvy
09.2024 - 07.2025
Credit Analyst
Anixter/Wesco
12.2019 - 10.2022
Office Manager/Compliance Manager
Midnight Transportation, LLC
11.2019 - 11.2022
Ebilling/Collections Analyst
OmniVere LLC/ Driven Inc
07.2017 - 12.2019
Bachelor of Science - Human Resources Development, Paralegal
Ashford University
B.S. - Human Resource & Management
Ashford Universary
Certificate - Paralegal
Depaul Universary