Kendra Mora
Gainesville
Summary
A dedicate customer service representative. Work behaviors that demonstrate the value and belief of Hall County's organization values: serving citizens enhancing community, responsible stewardship valuing transparency and efficient cooperation Responsible for all duties as assigned or needed. Ability to effectively monitor/ supervise job performance, give direction, problem solve, follow up, train new employees ensuring staff accountability. Ability to communicate both verbally and written. Telephone skills, listening skills. assisting co-workers and develop maintain positive attitude with others; willingness to help displaying professionalism.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Tax/Title Agent I
Hall County Tax Commissioners
Gainesville
01.2014 - Current
- Examined titles to determine legal restrictions or encumbrances that may affect the transfer of property ownership.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Responded promptly to customer inquiries regarding title status or other relevant information.
- Completed day-to-day duties accurately and efficiently.
- Answered customer inquiries about those new to the county or state.
Marshal Coordinator
Hall County Marshals Office
Hinesville
06.2022 - 08.2023
- Do reports tasks like managing office operations, coordinating communication, potentially assisting with investigations or other law enforcement duties
- maintain a safe and clean environment, and to obtain voluntary compliance before pursuing further action.
- receive calls, emails, Concerns, suggestions and complaints of citizens
- enforcing County ordinances.
Customer Service Representative
Sports & Imports Autos
Gainesville
01.2011 - 12.2014
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Balanced cash drawers at the end of each shift.
- Greeted customers and provided friendly customer service.
Education
High School Diploma -
Chestatee High School
3005 Sardis Rd 05-2010
Skills
- Title examination
- Document preparation
- Effective communication
- Public records research
- Team collaboration
- Multitasking efficiency
- Title processing
- Excellent customer service skills
- Bilingual communication
Certification
- Certified communication for woman
- Recognizing and identifying occupational
- fire prevention practices
- basic of defensive driving
- sexual harassment and discrimination
- cyber security awareness trainning
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Marshal Coordinator
Hall County Marshals Office
06.2022 - 08.2023
Tax/Title Agent I
Hall County Tax Commissioners
01.2014 - Current
Customer Service Representative
Sports & Imports Autos
01.2011 - 12.2014
High School Diploma -
Chestatee High School
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