Kendra Shelton
181 Willow Dr
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, while being a quick learner and go getter.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
Work History
Lead Server
Our Place Pub
Rincon
09.2023 - Current
- Ensured exceptional customer service by promptly addressing guest inquiries.
- Managed opening and closing duties to facilitate restaurant operations.
- Leveraged POS system to receive and take guest orders and process payment.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Maintain and managed a clean work environment.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Health Insurance Administrator
Rubinitz and Associates
Savannah
01.2014 - 02.2016
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Solved complex problems with creative solutions while ensuring customer satisfaction.
- Coordinated logistics for shipments and deliveries of products.
- Performed general office duties such as data entry, photocopying, scanning documents, answering phones.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Managed insurance policy documentation and ensured compliance with regulations.
- Assisted clients with policy inquiries and provided accurate information.
- Coordinated claims processing and communicated with adjusters effectively.
- Resolved customer inquiries regarding billing issues or coverage discrepancies.
- Prepared financial reports related to premium payments, claim settlements, and other administrative activities.
- Reviewed applications for accuracy prior to submitting them for underwriting approval.
US Real Estate
BPO & Appraisal Coordinator
Lake Forest
01.2008 - 05.2013
- Managed incoming calls, directing inquiries to appropriate agents or departments.
- Scheduled appointments, coordinating calendars for multiple real estate agents.
- Maintained organized filing systems for client records and property listings.
- Processed documents and contracts, ensuring accuracy and compliance with regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared detailed reports using appraisal software and market analysis tools.
- Organized and maintained appraisal files and supporting documentation efficiently.
- Assisted in the preparation of appraisal reports by gathering relevant data.
- Completed research requests including title searches, tax records and zoning regulations.
- Performed administrative duties such as filing, photocopying and scanning documents.
Education
San Juan Capistrano High School
San Juan Capistrano, CASkills
- Customer service
- POS system
- Safety regulations
- Standard operating procedures
- Logistics coordination
- Data entry
- Communication skills
- Problem solving
- Attention to detail
- Organization skills
- Multitasking abilities
- Order fulfillment
- Quality control
- Stock management
- Critical thinking
- Adaptive team player
- Positive and professional attitude
- Polite phone and email etiquette
- Microsoft Office
- Document processing and management
Timeline
Lead Server
Our Place Pub
09.2023 - Current
Health Insurance Administrator
Rubinitz and Associates
01.2014 - 02.2016
US Real Estate
BPO & Appraisal Coordinator
01.2008 - 05.2013
San Juan Capistrano High School