Kendra Williams
Rockmart
Summary
Detail-oriented professional with extensive experience in client communication and customer service. Achieved high cleanliness standards while fostering strong client relationships. Enhanced customer satisfaction and loyalty through effective service delivery and prompt resolution of client concerns. Expertise in time management and team collaboration ensures exceptional service outcomes.
Overview
18
18
years of professional experience
Work History
House Cleaner
Self Employed Services
Rockmart
02.2024 - 04.2026
- Cleaned residential homes using effective cleaning techniques and eco-friendly products.
- Maintained high standards of cleanliness and sanitation in all assigned areas.
- Communicated with clients to ensure satisfaction and address any concerns promptly.
- Implemented time management strategies to ensure timely completion of all tasks.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned kitchen appliances, including microwaves, stoves, and dishwashers, using appropriate cleaning solutions.
Stay at Home Parent
Self-employeed
Rockmart
03.2010 - 04.2026
- Coordinated educational and recreational activities to enhance children's skill development.
- Managed daily schedules and activities for children.
- Facilitated communication between children and external caregivers or educators.
- Organized meal planning and preparation to ensure nutritional balance.
- Developed effective discipline strategies to promote positive behavior.
- Established and maintained safe, supportive, welcoming environments to nurture children's growth and learning.
- Implemented household management tasks, including budgeting and organizing supplies.
- Assisted children with dressing and managed diaper changes to maintain cleanliness.
Server
The original steak and rib
Cartersville
07.2024 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Guided guests with menu selections and accommodated special requests to improve dining experience.
- Managed cash handling and completed end-of-shift reconciliation accurately.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Ensured timely delivery of food orders, contributing to efficient service and guest satisfaction.
- Cleaned tables and chairs to prepare dining area for next customers.
Cashier
Dollar General
Aragon
04.2024 - 06.2024
- Ensured clean and organized checkout area to enhance customer experience.
- Provided product information and answered customer questions to support informed purchasing decisions.
- Handled cash, credit, and check payments accurately during busy shifts.
- Stocked merchandise on shelves to ensure product availability for customers.
- Worked with team members to streamline workflow during peak hours, enhancing service efficiency.
- Monitored inventory levels and reported shortages to management promptly.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Fulfilled diverse duties as requested by management to ensure workflow.
Server
Jc snack shack
Aragon
01.2023 - 03.2023
- Delivered exceptional customer service in fast-paced dining environment, contributing to positive guest experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted guests with menu selections and special requests.
- Managed cash handling and completed end-of-shift reconciliation accurately.
- Resolved guest complaints professionally, resulting in increased customer satisfaction.
- Executed opening and closing duties, ensuring dining area setup and supply restocking for smooth operations.
- Took orders from customers accurately and in a timely manner.
Order Picker/Senior Front Office Assistant
Eby-Brown
Rockmart
04.2008 - 02.2010
- Selected and picked orders accurately from warehouse inventory.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Operated scanning equipment for efficient picking, packing, and shipping of orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Collaborated with team members to fulfill customer orders promptly.
- Assisted in training new employees on order picking procedures.
- Organized workspaces to enhance workflow and ensure safety standards.
- Followed safety protocols to minimize workplace hazards and injuries.
- Organized warehouse shelves according to item size, type, style, color or product code.
- Packed items securely into assembled boxes for shipment.
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
- Maintained inventory records and updated information regarding stock availability in the computer system.
- Processed shipping paperwork, labeled packages accurately, and scanned barcodes for tracking.
- Completed paperwork related to order picking tasks accurately and promptly.
Education
GED -
Georgia Northwestern Techical College
Rockmart, GA05-2012
Skills
- Residential cleaning
- Cleaning protocols
- Sanitation practices
- Cleaning equipment operation
- Eco-friendly products
- Supplies management
- Supply organization
- Time management
- Customer service
- Client communication
- Team collaboration
- Conflict resolution
- Problem solving
- Workplace safety
- Safety protocols
- Attention to detail
- Payment processing
Timeline
Server
The original steak and rib
07.2024 - 08.2024
Cashier
Dollar General
04.2024 - 06.2024
House Cleaner
Self Employed Services
02.2024 - 04.2026
Server
Jc snack shack
01.2023 - 03.2023
Stay at Home Parent
Self-employeed
03.2010 - 04.2026
Order Picker/Senior Front Office Assistant
Eby-Brown
04.2008 - 02.2010
GED -
Georgia Northwestern Techical College