Kendria St. Vil

• Evaluated property damage claims for accuracy and compliance with company policies.
• Collaborated with underwriters to assess risk and determine appropriate coverage levels.
• Conducted thorough investigations to gather evidence and support claim decisions.
• Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
• Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
• Utilized advanced software tools for data collection and organization in order to expedite claim processing times.

• Evaluated total loss claims to determine settlement value and ensure compliance with company policies.
• Collaborated with adjusters and clients to facilitate smooth claim resolution processes.
• Analyzed documentation and evidence to validate claims accuracy and eligibility for total loss status.
• Developed training materials for team members on total loss protocols and best practices.
• Collaborated with colleagues across departments when necessary to expedite claim processing times and ensure client satisfaction.
• Negotiated settlements with lienholders and other parties involved in the total loss claim, securing favorable outcomes for all stakeholders.
• Provided exceptional customer service while guiding policyholders through the total loss process, resulting in positive feedback from clients.
• Collaborated with appraisers to accurately determine vehicle values, ensuring fair compensation for clients.
• Developed relationships with vendors, such as tow operators and salvage yards, to improve efficiency in managing totaled vehicles.

• Evaluated auto claims to determine coverage and liability based on policy guidelines.
• Coordinated with customers to gather necessary documentation and information for claims processing.
• Ensured accurate claim entry into the claims management system, maintaining high data integrity.
• Mentored junior representatives on best practices in customer service and claims resolution procedures.
• Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
• Identified fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts.
• Participated in ongoing training sessions to stay current on industry trends and best practices for handling claims efficiently.

• Conducted comprehensive safety inspections to identify hazards and ensure compliance with regulations.
• Developed detailed loss control reports highlighting risk exposure and recommended mitigation strategies.
• Collaborated with clients to implement effective safety programs tailored to specific operational needs.
• Trained and mentored junior inspectors on best practices in loss control methodologies and inspection techniques.
• Analyzed inspection data to identify trends, driving improvements in safety protocols and efficiency measures.
• Facilitated client workshops on risk management strategies, enhancing overall understanding of loss prevention tactics.

Honor Roll 2022

• 3.6 GPA