Kendrick Green
Stone Mountain
Summary
Seeking to fill a leadership role in a professional environment to enhance future career growth and opportunities in the workplace.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Chili's Bar And Grill
01.2023 - 10.2023
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
To-Go Specialist
Chili's Bar And Grill
01.2022 - 10.2023
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
Sales Associate
Hibbett Sporting Goods
03.2021 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Accounting And Business Management
Georgia Military College - Milledgeville
Milledgeville, GA05.2025
High School Diploma -
Parkview High School
Lilburn, GA05.2021
Skills
* Exceptional written and verbal communication skills
* Outstanding customer service
* Strong problem solving skills and attention to details
* Self motivated, resourceful mindset, proactive
* Professional demeanor, empathetic
* Proficient in using technology
* Call Center Operations
* Call Center Customer Service
* Customer Support
* Guest Engagement
* Order Management
* Sales Expertise
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Supervised team of 5 staff members.
Timeline
Restaurant Waiter
Chili's Bar And Grill
01.2023 - 10.2023
To-Go Specialist
Chili's Bar And Grill
01.2022 - 10.2023
Sales Associate
Hibbett Sporting Goods
03.2021 - 01.2022
No Degree - Accounting And Business Management
Georgia Military College - Milledgeville
High School Diploma -
Parkview High School
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