KENESHA REID
Jonesboro
Summary
Dynamic guest services professional with extensive customer service experience. Proven ability to enhance customer satisfaction through effective problem-solving and communication. Skilled in cash handling and team leadership, consistently delivering exceptional service while training others. Committed to creating a welcoming environment and resolving issues efficiently.
Overview
13
13
years of professional experience
Work History
Security Specialist
Target
02.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Liaised with law enforcement and security personnel in issue investigation.
- Completed incident reports and activity logs for accurate, current records.
- Observed video surveillance systems for prompt emergency response.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
Guest Services
Target
02.2018 - 01.2022
- Delivered excellent guest services by answering inquiries from visitors..
- Adhered to policies and delivered friendly, clean, fast, and safe guest services to positively impact guest experience.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cashier
Target
02.2014 - 01.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier Team Lead
Sweet Spice Restaurant
01.2013 - 01.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Riverdale High School
RIVERDALE, GA05-2012
Skills
- Guest services expertise
- Asset protection
- Time management skills
- Inventory management
- Customer satisfaction
- Adaptability and flexibility
Timeline
Security Specialist
Target
02.2022 - Current
Guest Services
Target
02.2018 - 01.2022
Cashier
Target
02.2014 - 01.2018
Cashier Team Lead
Sweet Spice Restaurant
01.2013 - 01.2014
High School Diploma -
Riverdale High School