KENETRA MURPHY
Glennville
Summary
Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Aspen Dental
07.2019 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted patients in filling out check-in and payment paperwork.
Clerk, Student Services
Liberty County School System
09.2018 - 07.2019
- Completed all routine correspondence and communication via phone and email on behalf of the department
- Efficiently interacted with teachers, staff, students and customers to answer questions, resolve escalations and complaints, explain information, and take orders
- Utilized office devices, such as the printer, copy machine, scanner, telephone, and computer to enter and maintain data records and business transactions
- Maintained updated systems for filing, inventory, mailing, and databases to ensure maximum protection and confidentiality of personally identifiable information
- Utilized Microsoft Word & Excel to create and distribute meeting agendas, minutes, and reports
- Managed departmental calendar to organize meetings, work schedules, travel arrangements and appointments for other departmental personnel
- Maintained office supply inventory by ordering materials, supplies, and services as needed
- Performed basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money to ensure accurate financial reporting
- Prepared and mail bills, invoices, checks, and contracts to external clients
- Supervised the daily workload and task assignment of entry-level clerks
Food Service Associate
Youth Challenge Academy
01.2016 - 03.2018
- Assisted in preparing and cooking of meals provided to cadets in accordance with established sanitation and safety standards
- Served and distributed food based on the daily routine and scheduling set by the administration
- Ensured maximum level of sanitation outlined in health regulations by maintaining the cleanliness of the kitchen, kitchen equipment, and dining areas
- Assisted with the initiation and oversight of program extracurricular activities as needed
Shift Manager
McDonald's
05.2008 - 12.2017
- Efficiently interacted with customers to ensure accurate, quick customer service and a pleasant dining experience within the location
- Managed employee shift scheduling and changes to ensure adequate coverage daily
- Monitored crew performance during the shift to ensure the team met the established standards of safety, sanitation and superb customer service
- Promoted employee growth and development by providing routine training, and constructive feedback
- Maintained accuracy of sales revenue by managing currency count in registers and within the safe
- Responsible for inventory management to ensure quality food production and service
- Organized and assigned tasks efficiently to exceed production targets during assigned shift
Education
Diploma -
Tattnall County High School
05.2008
Skills
- Verbal & Written Communication
- Customer Service
- Bookkeeping
- Data Entry & Reporting
- Organization & Detail-Oriented
- Management/Leadership
- Strategic Planning
- Problem Solving
- Inventory Management
- Time Management
Timeline
Patient Service Representative
Aspen Dental
07.2019 - Current
Clerk, Student Services
Liberty County School System
09.2018 - 07.2019
Food Service Associate
Youth Challenge Academy
01.2016 - 03.2018
Shift Manager
McDonald's
05.2008 - 12.2017
Diploma -
Tattnall County High School
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