Kenisha Jackson
3413 Cauthen Dr
Summary
Detail-oriented professional with a strong background in customer service and inspection. Skilled in maintaining quality standards and effective communication, ensuring guest satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Room Inspector
Avid Ihg Hotel
Grovetown, GA
05.2025 - Current
- Inspected guest rooms for cleanliness and adherence to quality standards.
- Reported maintenance issues to ensure prompt resolution and guest satisfaction.
- Collaborated with housekeeping staff to uphold operational efficiency and service excellence.
- Assisted in training new team members on inspection protocols and quality expectations.
Packer
Kelly Services
Augusta, Ga
11.2024 - 02.2025
- Packaged products efficiently for shipment, ensuring accuracy and adherence to safety guidelines.
- Operated packing machinery and tools to prepare items for distribution.
- Inspected finished goods for quality assurance prior to packaging.
- Maintained cleanliness and organization of packing area to support workflow efficiency.
Customer Service Representative
Alorica
Irvine, CA
01.2020 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining service quality and accuracy in responses.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Stocker
Walmart
Aiken, SC
10.2018 - 01.2020
- Managed inventory levels by restocking shelves based on sales trends and customer demand.
- Ensured product freshness by monitoring expiration dates and rotating stock efficiently.
- Collaborated with team members to optimize store layout for improved customer accessibility.
- Trained new employees on proper stocking procedures and safety protocols.
Housekeeping Room Attendant
Augusta Marriott at the Convention Center
Augusta, Ga
02.2016 - 10.2018
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene and presentation.
- Collaborated with team members to expedite room turnover rates, enhancing overall guest satisfaction.
- Inspected rooms for maintenance issues, promptly reporting concerns to ensure swift resolution.
- Utilized cleaning equipment and chemicals safely and effectively, adhering to safety protocols and guidelines.
Food Service Sanitation Specialist
H & B Food Service
Fort Gordon, Ga
01.2010 - 02.2016
- Ensured compliance with health and safety regulations in food service environments.
- Conducted thorough inspections of sanitation processes to maintain quality standards.
- Trained staff on proper cleaning techniques and sanitation protocols to enhance efficiency.
- Developed and implemented sanitation schedules to optimize operational workflows.
Education
High School Diploma -
Stratford Career Insitute
Skills
- Housekeeping
- Maintenance
- Health and safety regulations
- Team supervision
- Customer service
- Cleaning and sanitation
- Excellent communication
- Multitasking Abilities
- Creative thinking
- Active listening
- Effective communication
- Inspection skills
- Timekeeping
Timeline
Room Inspector
Avid Ihg Hotel
05.2025 - Current
Packer
Kelly Services
11.2024 - 02.2025
Customer Service Representative
Alorica
01.2020 - 11.2024
Stocker
Walmart
10.2018 - 01.2020
Housekeeping Room Attendant
Augusta Marriott at the Convention Center
02.2016 - 10.2018
Food Service Sanitation Specialist
H & B Food Service
01.2010 - 02.2016
High School Diploma -
Stratford Career Insitute