Kennedi Briscoe
Atlanta
Summary
Dynamic professional with over 8 years of expertise in customer service, client coordination, and high-volume communication across phone, email, and SMS channels. Proficient in guiding individuals through critical decision-making processes while efficiently resolving concerns and ensuring adherence to organizational standards. Recognized for delivering compassionate, high-touch support in fast-paced, metrics-driven environments, with a strong commitment to helping prospective students achieve educational aspirations. Proven ability to build strong customer relationships through effective communication and empathy, consistently maintaining high levels of customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Baggage Claims Specialist
BagCentral
College Park, GA
11.2024 - Current
- Professionally communicate with Airline employees, passengers, and teammates to identify and resolve passenger incidents.
- Maintain a high-quality, world-class managed service for the airline industry.
- Receive and process baggage claims daily, ensuring efficient and fair resolutions.
- Develop best practices to increase efficiency and settlement times, focusing on passenger satisfaction.
- Ensure professional and substantive communication with passengers and teammates.
- Contribute to team development and continuous operational improvement.
- Ensure Warehouse positions are filled and provide guidance to Specialists as needed.
- Backfill Warehouse positions during times of vacation or illness.
- Maintain reliable attendance and workplace harmony.
Customer Service Associate
Walgreens
Decatur, GA
02.2022 - 11.2024
- Welcomed and engaged with customers as they entered the store
- Worked with cash registers and processing payments
- Used upselling techniques to increase store sales
- Cleaned and restocked the store throughout the day
Customer Service Associate
CVS
Savannah, GA
02.2021 - 05.2021
- Welcomed and engaged with customers as they entered the store
- Worked with cash registers and processing payments
- Used upselling techniques to increase store sales
- Cleaned and restocked the store throughout the day
Education
Bachelor of Science - Mass Communications Multi-Media & Digital Communications
Savannah State University
Savannah, GA12-2024
Skills
- Verbal communication
- Microsoft office
- Policy interpretation
- Documentation review
- Customer service
- Critical thinking
- Active listening
- Data entry
- Customer relations
- Verbal and written communication
- Customer/Client relations
- Office management
Timeline
Baggage Claims Specialist
BagCentral
11.2024 - Current
Customer Service Associate
Walgreens
02.2022 - 11.2024
Customer Service Associate
CVS
02.2021 - 05.2021
Bachelor of Science - Mass Communications Multi-Media & Digital Communications
Savannah State University