Kennedi Jaynes
Atlanta
Summary
Hospitality professional with resort front desk experience dedicated to delivering personalized guest services. Skilled in anticipating needs and coordinating cross-departmental requests while maintaining comprehensive guest profiles. Proficient in HotSOS and Focus PMS for efficient service tracking. Army National Guard service member instilled with reliability and strong problem-solving capabilities in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Club Wyndham/ Margaritaville Vactation Club Resort
Atlanta
05.2023 - Current
- Deliver elevated front desk service by managing guest check-in and check-out while creating a professional and welcoming first impression
- Anticipate guest needs and provide information on resort amenities, services, and local attractions to enhance guest satisfaction
- Coordinate and monitor guest service requests through HotSOS while collaborating with housekeeping, engineering, and other departments to ensure timely resolution
- Maintain detailed guest profiles and preferences in Focus PMS to support personalized service and enhance the overall guest experience
- Resolve guest concerns, billing discrepancies, and service issues with professionalism, sound judgment, and attention to detail
- Manage multiple guest interactions, phone inquiries, and service requests in a fast-paced resort environment while maintaining accuracy and efficiency
Beauty Advisor
Sephora at Kohl's
Snellville
11.2022 - 05.2023
- Delivered personalized consultations and luxury product recommendations, fostering strong client relationships to enhance customer loyalty
Fulfillment Associate
Kohl's
Snellville
10.2021 - 11.2022
- Managed digital and in-store order fulfillment while maintaining efficiency and accuracy
Service Trainer
Panera Bread
Snellville
12.2020 - 10.2021
- Facilitated training for new employees on customer service standards and guest engagement to enhance guest satisfaction
Education
Georgia State University
Atlanta, GA05-2028
High School Diploma -
Shiloh High School
Gwinnett County, GASkills
- Guest Relations
- Front Desk Operations
- Guest Request Management
- Conflict Resolution
- Luxury Hospitality Standards
- Reservation Management
- Property Management Systems
- Professional Communication
- Team Collaboration
- Attention to Detail
- Multitasking
Certification
- ServSafe Alcohol Certified
- Hospitality with Heart Certified
Military Service
Army National Guard, Soldier, Current, Demonstrate leadership, discipline, and teamwork in high-responsibility environments, Maintain readiness and composure during high-pressure situations
Timeline
Guest Services Associate
Club Wyndham/ Margaritaville Vactation Club Resort
05.2023 - Current
Beauty Advisor
Sephora at Kohl's
11.2022 - 05.2023
Fulfillment Associate
Kohl's
10.2021 - 11.2022
Service Trainer
Panera Bread
12.2020 - 10.2021
Georgia State University
High School Diploma -
Shiloh High School