Kennedy Lewis
Fayetteville
Summary
Dynamic customer service professional with a proven track record at Sew Senoia, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in active listening and critical thinking, consistently delivering positive experiences.
Offering positive attitude and genuine interest in helping others, ready to thrive in patient-focused environment. Brings the ability to quickly learn company procedures and services, ensuring accurate and efficient patient care. Ready to use and develop communication and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Sew Senoia
05.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Front of House Staff Member
She Craft Co
05.2023 - 08.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Education
No Degree - Biological Sciences
Lee University
Cleveland, TNBachelor of Science - Biological Sciences
University of Tennessee
Knoxville, TN05-2028
High School Diploma -
Whitewater High School
Fayetteville, GA05-2024
Skills
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
- Conflict resolution
- Complaint handling
- Customer service
- Customer relations
Certification
- Certified Emergency Medical Responder
Timeline
Customer Service Representative
Sew Senoia
05.2024 - 08.2024
Front of House Staff Member
She Craft Co
05.2023 - 08.2023
No Degree - Biological Sciences
Lee University
Bachelor of Science - Biological Sciences
University of Tennessee
High School Diploma -
Whitewater High School
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