Kennedy Mitchell
Ellenwood
Summary
Experienced Appointment Scheduler, Customer Service, and Clinical Support Professional with 4+ years in fast-paced healthcare and service environments. Skilled in high-volume scheduling, coordinating provider calendars, maintaining accurate patient records, and supporting daily clinical operations. Known for clear, empathetic communication, strong organization, and ensuring efficient workflows while delivering a positive patient experience. Detail-oriented, dependable, and committed to supporting both patients and care teams.
Overview
4
4
years of professional experience
Work History
Lead Teacher
Bright Horizons Childcare
College Park, GA
07.2025 - 12.2025
- Developed and implemented engaging lesson plans to support diverse learning needs.
- Mentored junior teachers, fostering professional growth and enhancing classroom management skills.
- Collaborated with families to create individualized educational plans for children.
- Assessed student progress regularly, adapting strategies to ensure optimal learning outcomes.
- Established a positive classroom environment that promotes social-emotional development and teamwork.
- Streamlined communication processes between teachers, parents, and administrative staff for improved collaboration.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Sales Support Representative
Foot Locker
Decatur, GA
11.2022 - 11.2024
- Managed high volumes of customer interactions in a fast-paced retail environment, balancing multiple priorities while delivering timely, accurate service.
- Utilized point-of-sale and customer tracking systems to accurately capture customer information, maintain data integrity, and support seamless transactions.
- Communicated clearly and professionally with customers and team members to ensure smooth handoffs and efficient floor operations.
- Met or exceeded individual performance metrics related to sales goals, customer satisfaction, and service quality.
- Supported team scheduling needs by adapting to shift changes, peak traffic periods, and coverage requirements.
Reservationist
U-Haul
11.2021 - 11.2022
- Supported 75+ customer interactions per shift, guiding customers through reservation setup, changes, and confirmations while ensuring a smooth end-to-end experience.
- Managed active reservations daily, proactively aligning customer needs with available equipment and locations to drive successful outcomes and prevent service disruptions.
- Maintained 99%+ data accuracy across customer and reservation records, enabling seamless handoffs and reducing downstream issues that impact customer satisfaction.
- Built rapport through clear, empathetic communication, contributing to customer satisfaction scores that consistently exceeded team benchmarks.
- Collaborated with internal teams and field locations to ensure consistent service delivery and improved customer retention outcomes.
- Met or exceeded KPIs for customer satisfaction, first-contact resolution, CRM documentation quality, and productivity.
- Remote
Education
Bachelor of Health Science -
Albany State University
Skills
- Data Accuracy & Record Management
- High-Volume Customer Support
- Conflict Resolution & Issue Escalation
- Customer Retention
- Cross-Functional Collaboration
- CRM Systems
- Reservation & Scheduling Software
- POS Systems
- Call Center Platforms
- KPI Tracking
- Customer Account Management
- Microsoft Office Suite
- Google Suite
ADDITIONAL EXPERIENCE
- Clinical Shadower | VA Hospital | 09/23-10/25
- Terminal Driver | International Long Shoreman’s Association | 06/2024-07/2025
- Retail Clerk | Kroger | 01/21-10/21
Timeline
Lead Teacher
Bright Horizons Childcare
07.2025 - 12.2025
Sales Support Representative
Foot Locker
11.2022 - 11.2024
Reservationist
U-Haul
11.2021 - 11.2022
Bachelor of Health Science -
Albany State University