Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Bush

Valdosta

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

3
3
years of professional experience

Work History

Avionics Technician

Department Of Defence
Valdosta
10.2024 - Current
  • Provided training sessions for personnel on the use of new or upgraded avionics equipment.
  • Performed functional tests on avionics systems to ensure proper performance.
  • Configured computer networks used for aviation communications and navigation purposes.
  • Installed new avionics components in accordance with maintenance procedures.
  • Troubleshot and resolved complex problems associated with aircraft electronic systems.
  • Replaced faulty components within the avionics system according to established guidelines.
  • Programmed software updates into onboard computers to enhance operational performance of aircraft systems.
  • Analyzed data from multi-function display units to identify potential faults in the system design or operation.

Dock Coordinator

DB Schenker
Greensboro
06.2023 - 10.2024
  • Developed and implemented procedures for dock operations, ensuring compliance with safety regulations.
  • Responded promptly to customer inquiries regarding shipment status or delays.
  • Assisted with physical inventories when necessary to verify accuracy of product counts in the warehouse.
  • Created reports summarizing operational performance metrics such as turnaround times, productivity levels.

Customer Service Representative

AT&T
Greensboro Bend
05.2023 - 10.2024
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Shift Leader

Mc Donald's
Greensboro
01.2022 - 07.2024
  • Monitored inventory levels and ordered supplies as needed.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Loading Dock Supervisor

Lt apparel group
Greensboro
02.2022 - 02.2024
  • Established relationships with customers by providing exceptional service during the unloading process.
  • Managed day-to-day activities of staff members working at the loading dock area.
  • Maintained records of all outgoing and incoming shipments including bills of lading, invoices.
  • Assisted in resolving any issues related to shipment discrepancies or delays in transit times.

Education

Associate of Applied Science - Aviation

Community College of The Air Force
Montgomery, AL

Skills

  • Avionics troubleshooting
  • Avionics installation
  • Data analysis
  • Customer service
  • Team collaboration
  • Technical training
  • Network configuration
  • Scheduled maintenance

Timeline

Avionics Technician

Department Of Defence
10.2024 - Current

Dock Coordinator

DB Schenker
06.2023 - 10.2024

Customer Service Representative

AT&T
05.2023 - 10.2024

Loading Dock Supervisor

Lt apparel group
02.2022 - 02.2024

Shift Leader

Mc Donald's
01.2022 - 07.2024

Associate of Applied Science - Aviation

Community College of The Air Force

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Kenneth Bush