Summary
Overview
Work History
Education
Skills
Timeline
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KENNETH COLLIER

Savannah

Summary

Results-driven Operations Leader with 7 years of experience driving operational efficiency, leading high-performing teams, and optimizing business processes. Proven success in identifying root causes, implementing profit-focused strategies, and increasing revenue through strategic project and account management. Skilled in training, mentoring, and fostering continuous improvement to deliver measurable performance gains and sustainable growth.

Overview

13
13
years of professional experience

Work History

Operations Supervisor

NFI
06.2024 - Current
  • Directed end-to-end shipping operations, ensuring 98%+ on-time and accurate deliveries while maintaining full compliance with customer and regulatory specifications.
  • Optimized warehouse layout and loading procedures, improving space utilization by 20% and streamlining outbound logistics.
  • Led inventory reconciliation initiatives, reducing stock discrepancies by 30% and ensuring consistent supply to support uninterrupted production.
  • Managed and developed high-performing teams, increasing productivity through targeted training, performance feedback, and strategic succession planning.
  • Created and leveraged KPI dashboards to uncover process inefficiencies, driving a 15% improvement in operational throughput and supporting a culture of continuous improvement.

Manufacturing Supervisor

Shaw Industries
10.2022 - 10.2023
  • Led logistics team to consistently meet and exceed customer service targets while staying within budget, improving overall operational efficiency and service quality.
  • Collaborated cross-functionally with sales, production, and customer service teams to streamline order fulfillment processes, resulting in faster turnaround times and improved customer satisfaction scores.
  • Oversaw recruitment, onboarding, and performance management for logistics personnel, building a high-performing team aligned with company goals and KPIs.
  • Directed transportation and warehouse operations, upholding strict safety protocols and quality standards, and reducing incidents and compliance issues.

Solar Project Manager

Vivint Smart Home
07.2017 - 06.2024
  • Managed end-to-end solar project execution from post-sale through commissioning, ensuring on-time delivery, operational efficiency, and customer satisfaction.
  • Outperformed sales targets consistently, contributing to substantial year-over-year revenue growth and strengthening the company’s market position.
  • Trained and mentored team members in technical procedures and security protocols, improving operational readiness and reducing on-site errors.
  • Built deep product expertise in renewable energy and smart home technologies to deliver tailored solutions that boosted customer satisfaction and retention.

Investigator

Mike Hostilo Law Firm
11.2021 - 09.2022
  • Led intake and client interviews for high-profile personal injury and wrongful death cases, ensuring thorough case documentation and client engagement from the outset.
  • Developed standardized policies and procedures for investigative operations, increasing team efficiency, consistency, and compliance across future cases.
  • Collected, preserved, and documented critical evidence, maintaining chain of custody and ensuring investigative accuracy and legal integrity.
  • Conducted in-depth investigations on complex, high-stakes cases, directly contributing to favorable legal outcomes and significant case resolutions.

Recovery Manager

Home Depot
11.2016 - 02.2017
  • Managed inventory recovery operations, reducing stock discrepancies by 12% and significantly improving inventory accuracy and accountability.
  • Led a team of 10 in recovery initiatives, enhancing cross-functional collaboration and streamlining workflows for greater operational efficiency.
  • Implemented standardized recovery protocols, resulting in a 15% reduction in lost inventory and strengthening loss prevention efforts.
  • Collaborated with cross-departmental teams to optimize recovery processes, increasing overall productivity and operational alignment.
  • Conducted data-driven analysis of recovery trends, enabling targeted process improvements and generating measurable cost savings.

MECP Lead Technician

Best Buy
05.2012 - 06.2015
  • Oversaw daily operations of the installation bay, optimizing technician workflow and resource allocation to maximize productivity and minimize downtime.
  • Installed advanced aftermarket systems, including audio, navigation, and vehicle security components, ensuring high-quality, customized installations.
  • Diagnosed complex electronic issues using precision tools like oscilloscopes and multimeters, enabling accurate, timely repairs and minimizing rework.
  • Enhanced vehicle performance and customer satisfaction by applying sound-dampening materials and fine-tuning installations to meet premium standards.
  • Estimated repair costs accurately, balancing parts and labor charges to optimize profitability.
  • Generated accurate repair and installation estimates, effectively managing parts and labor costs to support operational profitability and customer transparency.

Education

Associates - Commercial Logistics

Savannah Technical College
Savannah, GA
12.2014

Skills

  • Revenue Optimization Strategies
  • Account Management
  • Associate Development
  • Data Analysis
  • Process Optimization
  • Quality Assurance

Timeline

Operations Supervisor

NFI
06.2024 - Current

Manufacturing Supervisor

Shaw Industries
10.2022 - 10.2023

Investigator

Mike Hostilo Law Firm
11.2021 - 09.2022

Solar Project Manager

Vivint Smart Home
07.2017 - 06.2024

Recovery Manager

Home Depot
11.2016 - 02.2017

MECP Lead Technician

Best Buy
05.2012 - 06.2015

Associates - Commercial Logistics

Savannah Technical College

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KENNETH COLLIER