Kenneth Galjour
Sandy Springs,MI
Summary
A seasoned automotive technician turned service advisor with a proven ability to effectively manage customer inquiries, offer the know-how on vehicle repair, provide accurate advice, and ensure customer satisfaction. Excellent communication and problem-solving skills provides customers with the best possible service.
Overview
9
9
years of professional experience
Work History
Service Advisor
Jim Ellis Ford
03.2024 - Current
- Employee of the month September 2024
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with service technicians and management to ensure timely delivery and customer satisfaction.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
Service Technician
Jim Ellis Ford
02.2022 - 03.2024
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
Service Technician
Billy Howell Ford
08.2021 - 02.2022
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new or refurbished components.
- Aligned suspension systems to manufacturer specifications using computerized equipment.
- Completed customer orders and warranty services according to manufacturer specifications.
Service Technician
Nalley Ford
09.2020 - 08.2021
- Aligned steering and suspension systems with manufacturer specifications through computerized equipment.
- Completed customer orders and warranty services according to manufacturer specifications.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Service Technician
Christian Brothers Automotive
10.2019 - 08.2020
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed safety and emissions inspections.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Service Technician
Nalley Ford
08.2018 - 10.2019
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
Service Technician
Courtesy Acura
06.2016 - 06.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
Associate's in Occupational Studies - Automotive Technology
Lincoln College of Technology
08-2017
Timeline
Service Advisor
Jim Ellis Ford
03.2024 - Current
Service Technician
Jim Ellis Ford
02.2022 - 03.2024
Service Technician
Billy Howell Ford
08.2021 - 02.2022
Service Technician
Nalley Ford
09.2020 - 08.2021
Service Technician
Christian Brothers Automotive
10.2019 - 08.2020
Service Technician
Nalley Ford
08.2018 - 10.2019
Service Technician
Courtesy Acura
06.2016 - 06.2018
Associate's in Occupational Studies - Automotive Technology
Lincoln College of Technology
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