Kenneth Mcneal
McNeal's Repair Service
Vidalia
1
Certification
16
years of professional experience
Seasoned heavy equipment professional with experience in field service, repair shop leadership, and business operations. Strong background in service quality assurance, inventory management, and repair estimating. Focused on building customer trust, supporting teams, and keeping equipment working safely and efficiently.
Work History
Owner/Diesel Mechanic/Heavy Equipment Operator
7 Years 4 Months- Evaluated equipment failures and approved accurate repair estimates and parts requirements
- Coordinated technicians, dispatch priorities, and workflow to maintain consistent service turnaround
- Implemented process improvements that reduced downtime and strengthened repair efficiency
- Directed repair shop operations, aligning scheduling, service quality, and customer communication
- Negotiated with suppliers to secure parts availability and control procurement costs
- Resolved customer concerns, explained service recommendations, and maintained client satisfaction
- Monitored repair standards, ensuring completed work met safety and quality requirements
- Managed billing, records, and administrative tasks supporting smooth daily operations
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
Field Service Technician
8 Years 1 Month- Repaired hydraulic, electrical, and mechanical systems on heavy equipment in field settings.
- Performed preventive maintenance inspections to reduce downtime and extend equipment life.
- Diagnosed equipment failures using schematics, test instruments, and OEM service procedures.
- Documented service work, parts usage, and repair findings in maintenance systems.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Education
No Degree - General Studies
Skills
Project management
Project estimating
Service quality assurance
Financial management
Inventory management
Equipment diagnostics
Cost control strategies
Desktops
laptops
and mobile devices
Computer hardware
Customer relations
Certification
- Refrigerant Transition and Recovery Certification Training
- Tigercat Equipment Trouble Shooting and Repair Certification for Series 200, 600, and 800
- Morbark, Inc Certification for Levels 1 and 2
- Cummins Motors Certification for Tiers 1-4
- FPT Motors Certification for Tiers 3 and 4
Timeline
Owner/Diesel Mechanic/Heavy Equipment Operator
McNeal's Repair Service
06.2019 - CurrentRead More
Field Service Technician
Tidewater Equipment
04.2011 - 05.2019Read More
Montgomery County High School
No Degree from General Studies
Read More