Kenneth Raff
Dallas
Summary
Dynamic Outside Sales Representative with a proven track record at Terminix Commercial, excelling in relationship building and territory management. Consistently surpassed sales targets by leveraging strong customer service skills and strategic sales presentations. Recognized for enhancing client satisfaction and securing new business opportunities through effective communication and a positive outlook. Sales records for all years proving sales adept. Average yearly sales were 300k+
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Terminix Commercial
12.2020 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Secured fresh clientele by consistently reaching out to potentials through calls and in-person meetings.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Built strong client rapport to establish diversified network of connections.
Pest Control Service Manager
Hawx Pest Control
02.2020 - 12.2025
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Pest Technician
Knox Pest Control
06.2017 - 02.2020
- Skilled in utilizing a variety of tools and equipment, including sprayers, dusters, and traps for effective pest control treatments.
- Successfully eliminated bed bug infestations using heat treatments, chemical applications, and proper sanitation techniques.
- Developed strong relationships with customers by establishing trust through transparent communication regarding treatment expectations and results achieved over time.
- Streamlined documentation processes, maintaining accurate records of treatments and services provided to clients.
- Collaborated with team members to develop efficient strategies for managing complex pest problems.
Termite Technician
Knox Pest Control
06.2015 - 06.2016
- Eliminated termite infestations by conducting thorough inspections and implementing targeted treatments.
- Safeguarded client properties with diligent care during inspections and treatments, minimizing any potential damage or disruption.
- Increased company revenue by upselling additional services based on clients'' needs during initial consultations.
- Maintained detailed records of completed jobs, including inspection findings, treatments applied, and client interactions.
- Ensured safety compliance by adhering to regulations and wearing appropriate protective gear during treatments.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
Education
Associate Business Management - Business And Managerial Economics
Shelton State Community College
Tuscaloosa, AL05.2010
Skills
- Relationship building
- Customer Service-oriented
- Account management
- Goal oriented
- Sales closing
- Phone and email etiquette
- Sales presentations
- Positive outlook
- Territory management
- High energy
Certification
Rentokil Sales Cornerstone
Georgia griffin Termite course
Timeline
Outside Sales Representative
Terminix Commercial
12.2020 - Current
Pest Control Service Manager
Hawx Pest Control
02.2020 - 12.2025
Pest Technician
Knox Pest Control
06.2017 - 02.2020
Termite Technician
Knox Pest Control
06.2015 - 06.2016
Associate Business Management - Business And Managerial Economics
Shelton State Community College
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