Kenneth Blake Marchant

• Answered and directed incoming calls using multi-line telephone system.
• Monitored reception area to provide consistently safe, hazard-free environment for patients.
• Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
• Protected patient’s rights by maintaining confidentiality of personal and financial information.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.

• Assistance in the transportation of patients.

• Assembled registration paperwork and placed identification bands on patient.
• Processed patient responsibility estimate determined by insurance at pre-registration.
• Maintained accurate records of patient registration information in electronic health record system.
• Explained various admission forms and policies, acquiring signatures for consent.
• Guided patients through the completion of consent and other required medical forms.
• Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
• Called insurance companies and verified patient coverage.
• Counselled patients on potential financial liabilities and payment requirements.
• Processed insurance verifications and authorizations to ensure coverage of services.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.

• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Learned roles of other departments to provide coverage and keep store operational.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Balanced daily transactions on a computerized point-of-sale system.
• Collected payments and provided accurate change.
• Followed company security procedures for handling large sums of money.
• Greeted customers and answered any questions they had about the store's products and services.