KENNIETH AVERY
Atlanta
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Car Wash Lead
Mister
Atlanta, Ga
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Mover's Agent
Wayfair
Decatur, GA
04.2020 - 08.2024
- Completed fieldwork related to gathering data, conducting site assessments and performing after-action reviews.
- Supported highway performance monitoring system program to regulate traffic, bicycle and pedestrian counts and roadway segment inventories for associated reporting.
- Analyzed short-range transportation data to define regional performance measures and targets.
- Analyzed transportation data to design surveys for long-range transportation planning priorities.
- Reviewed planning studies, reports and presentations for consultants.
Customer Service Associate
Omni Hotels & Resorts
Atlanta, GA
07.2017 - 02.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
High School Diploma - undefined
Towers High School
Decatur, GA05.2016
Skills
- Customer Support
- Inbound and Outbound Calling
- MS Office proficiency
- Customer Service
- In-store support
- Retail sales customer service
- Sales expertise
- Shipping and receiving understanding
- Store maintenance
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Car Wash Lead
Mister
09.2024 - Current
Mover's Agent
Wayfair
04.2020 - 08.2024
Customer Service Associate
Omni Hotels & Resorts
07.2017 - 02.2020
High School Diploma - undefined
Towers High School