Kent Hamel
Atlanta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Inside Acct Exec-Res-Outbound
Windstream
01.2025 - Current
- Worked effectively in fast-paced environments.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
Customer Service Representative
GetInsured - Teksystems
09.2024 - 12.2024
- SEP 2024 - DEC 2024 Customer Service Representative, GetInsured - Teksystems REMOTE - ATLANTA, GA Customer Support: Respond to customer inquiries via phone, email, or chat regarding policy information, claims status, and coverage options. Provide clear and accurate information about products and services. Policy Management: Assist clients with policy changes, renewals, and cancellations. Help customers understand their policy details and benefits. Claims Assistance: Guide clients through the claims process, ensuring they understand required documentation and procedures. Follow up on claims to provide updates and resolve any issues. Record Keeping: Maintain accurate records of customer interactions, transactions, and inquiries in the company's database. Update customer information as needed. Problem Solving: Address customer complaints and resolve issues in a timely manner, escalating to management as necessary. Work collaboratively with other departments to meet customer needs.
Sales Representative & Coordinator
Atlanta Peach Movers
04.2022 - 09.2023
- APR 2022 - SEP 2023 Sales Representative & Coordinator, Atlanta Peach Movers ATLANTA, GA
- Sales and Business Development: Increased sales by proactive outreach, lead generation, and conversion strategies. Developed and maintained relationships with new and existing clients.
- Client Consultation: Conducted detailed consultations with clients to understand their moving needs, provided accurate quotes, and recommended suitable moving solutions. Ensured client satisfaction and high-quality service delivery.
- Logistics Coordination: Managed the scheduling and coordination of moving services, including truck assignments, crew management, and route planning. Ensured timely and efficient service execution.
Professional Travel Agent
Delta Airlines
05.2020 - 09.2023
- MAY 2020 - SEP 2023 Professional Travel Agent, Delta Airlines ATLANTA, GA
- Delivered high-quality customer service by providing expert advice and tailored travel solutions to a diverse clientele, ensuring personalized and seamless travel experiences.
- Developed and executed strategic sales initiatives, resulting in a increase in travel bookings and exceeding annual sales targets.
- Coordinated complex international itineraries, including flights, accommodations, transportation, and activities, while adhering to client preferences and budget constraints.
- Utilized CRM systems and travel management tools to track bookings, manage client communications, and optimize travel arrangements.
Customer Service Representative
Alorica for Verizon
07.2018 - 03.2020
- JUL 2018 - MAR 2020 Customer Service Representative, Alorica for Verizon MOBILE, AL
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing information about products and services.
- Processed orders, returns, and exchanges efficiently, ensuring accuracy and timely completion of transactions.
- Utilized CRM software to track customer interactions, manage service requests, and document feedback for continuous improvement.
- Assisted customers with technical support and troubleshooting for telecommunications products, leading to a reduction in follow-up calls.
- Trained new team members on customer service protocols, enhancing team efficiency and cohesion.
Mental Health Technician
Mississippi State Hospital
09.2014 - 05.2018
- SEP 2014 - MAY 2018 Mental Health Technician, Mississippi State Hospital WHITFIELD, MS
- Monitored and assisted patients with mental health disorders, including conducting regular assessments of behavior and emotional state.
- Implemented treatment plans under the supervision of mental health professionals, providing support and interventions as needed.
- Conducted therapeutic group activities and individual sessions, promoting social interaction and skill development among patients.
- Assisted with crisis intervention and de-escalation techniques, effectively managing challenging situations to ensure patient and staff safety.
- Documented patient progress, behaviors, and incidents accurately, contributing to comprehensive treatment plans and case reviews.
Education
Associate of Science -
Hinds Community College
High School Diploma - undefined
Ridgeland Highschool
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Verbal communication
- Problem resolution
- Organizational skills
- Computer skills
- Multitasking Abilities
Timeline
Inside Acct Exec-Res-Outbound
Windstream
01.2025 - Current
Customer Service Representative
GetInsured - Teksystems
09.2024 - 12.2024
Sales Representative & Coordinator
Atlanta Peach Movers
04.2022 - 09.2023
Professional Travel Agent
Delta Airlines
05.2020 - 09.2023
Customer Service Representative
Alorica for Verizon
07.2018 - 03.2020
Mental Health Technician
Mississippi State Hospital
09.2014 - 05.2018
High School Diploma - undefined
Ridgeland Highschool
Associate of Science -
Hinds Community College
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