Kentell Peebles
40 Peachtree Valley RD
Summary
Dynamic Account Manager with a proven track record at Marriott, excelling in client relations and customer service. Expert in account management, I have consistently enhanced client satisfaction and retention through proactive communication and problem resolution. Adept at building strong relationships, I leverage teamwork to drive success and foster loyalty.
Overview
19
19
years of professional experience
Work History
Account Manager
TOWNPARKE VALET/ MARRIOTT/ RENAISSANCE HOTEL
05.2024 - 03.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Stonepark Valet/ MARRIOTT HOTEL
03.2017 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Law Student Intern
Davidson County DISTRICT ATTORNEYS OFFICE
05.2016 - 08.2017
- Enhanced legal research skills by utilizing various databases and resources for case preparation.
- Assisted in trial preparation by developing exhibits and conducting witness interviews, ensuring comprehensive presentation of evidence.
- Attended court hearings and observed legal proceedings firsthand, enriching practical understanding of courtroom etiquette and procedures.
- Managed multiple projects simultaneously under tight deadlines, showcasing strong organizational skills and adaptability.
Sales Manager
Lowes Home Improvement Center
04.2011 - 04.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Sales Manager
Mercedes-Benz of Nashville
05.2009 - 04.2011
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Operations Manager
Dean Foods
05.2006 - 04.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
MBA - Business Administration
Vanderbilt University
2301 Vanderbilt University05-2016
Bachelor of Science - Criminal Justice Business Administration
Middle Tennessee State University
Murfreesboro, TN05-2014
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
TOWNPARKE VALET/ MARRIOTT/ RENAISSANCE HOTEL
05.2024 - 03.2025
Account Manager
Stonepark Valet/ MARRIOTT HOTEL
03.2017 - 01.2024
Law Student Intern
Davidson County DISTRICT ATTORNEYS OFFICE
05.2016 - 08.2017
Sales Manager
Lowes Home Improvement Center
04.2011 - 04.2016
Sales Manager
Mercedes-Benz of Nashville
05.2009 - 04.2011
Operations Manager
Dean Foods
05.2006 - 04.2009
MBA - Business Administration
Vanderbilt University
Bachelor of Science - Criminal Justice Business Administration
Middle Tennessee State University
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