Kenya clement
Hampton
Summary
Exhibits exceptional problem-solving capabilities and thrives in both independent and collaborative settings, dedicated to achieving accurate, reliable outcomes while maintaining high standards of quality and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
GXO Logistics
Union City
01.2020 - Current
- Acted as a key liaison between the quality and operations teams to resolve real-time issues and maintain alignment with customer requirements.
- Assisted the outbound department with planning, prioritizing, and canceling outbound orders to ensure efficient workflow and on-time shipments.
- Performed OTIF (On-Time, In-Full) coding and analysis to track delivery accuracy, identify performance gaps, and support continuous improvement efforts.
- Conducted data analysis to identify trends in shipping errors, root causes, and present findings to leadership to drive process improvements.
- Investigated shipment issues using GUTs tickets and conducted root cause analysis (RCCA) to implement corrective actions and prevent recurrence.
- Review outgoing shipments in compliance with customer specifications, including labeling, packaging, country of origin, and unit of measure.
- Utilized order management systems such as WAT, WMS, and LEGO to verify accuracy, track shipments, and maintain inventory integrity.
Customer Service Specialist
VXI Global Solutions LLC
03.2017 - 10.2020
- Handled high-volume inbound customer calls, delivering timely and accurate product and service information.
- Resolved customer complaints efficiently, ensuring high customer satisfaction and retention.
- Assisted customers with order placement and tracking, providing clear communication throughout the process.
- Documented customer interactions and feedback to help improve service quality and processes.
Health Care Assistant
Health Force LLC
11.2016 - 03.2020
- Coordinated medical benefit assessments to support comprehensive patient care planning.
- Managed inbound patient calls, addressing inquiries, and providing necessary assistance.
- Assisted healthcare providers by organizing patient records and scheduling appointments.
- Maintained confidentiality and compliance with healthcare regulations during all patient interactions.
Mental Health Associate
Riverwoods Behavioral Center
09.2014 - 08.2017
- Assessed and evaluated clients’ mental health needs.
- Conducted crisis assessments for clients experiencing acute mental health symptoms.
Medication Assistant
Heritage of Sandy Plains
07.2013 - 10.2014
- Prepared and administered medications as prescribed by physicians.
- Maintained accurate patient profiles including allergies and current medications.
Education
Some College Coursework - Nursing, Criminal Justice
Georgia State University
AtlantaSkills
Materials Inspection & Quality Control
Data Analysis & Process Improvement
Root Cause Analysis & Corrective Actions (RCCA)
Documentation & Reporting
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Google Workspace (Docs, Sheets, Slides, Gmail, Drive)
Detail-Oriented & Results-Driven
Customer Service & Issue Resolution
Timeline
Quality Assurance Specialist
GXO Logistics
01.2020 - Current
Customer Service Specialist
VXI Global Solutions LLC
03.2017 - 10.2020
Health Care Assistant
Health Force LLC
11.2016 - 03.2020
Mental Health Associate
Riverwoods Behavioral Center
09.2014 - 08.2017
Medication Assistant
Heritage of Sandy Plains
07.2013 - 10.2014
Some College Coursework - Nursing, Criminal Justice
Georgia State University
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