Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kenya L. Wise

Atlanta

Summary

Experienced banking professional with a proven track record in client relationship management and financial advisory. Skilled in driving client satisfaction and loyalty through strategic planning and effective financial solutions. Recognized for strong collaboration with team members and adaptability to changing market conditions, ensuring optimal results and seamless service delivery. Responsible for coaching, issue resolution, and serving as a link between subordinates and upper management, guiding and training employees to ensure productive operations for profitability and sustainable growth.

Overview

29
29
years of professional experience

Work History

Senior Relationship Banker

TRUIST
06.2017 - Current
  • Cultivated strong client relationships, enhancing customer loyalty and satisfaction.
  • Analyzed financial needs to recommend tailored banking products and services.
  • Collaborated with branch team members to achieve sales targets and improve overall performance.
  • Mentored junior bankers, facilitating professional development and improved performance.
  • Provided expert guidance on complex transactions, ensuring compliance with regulatory standards.
  • Executed risk assessment strategies to mitigate potential financial losses for clients.
  • Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
  • Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.

Supervisor (Customer Service, Sales, Chat)

TSC Solutions
04.2010 - 04.2016
  • Client relations savvy; managed client requirements and satisfaction concerns, consistently strengthened worker client relationships building loyalty and trust between staff and clients.
  • Over saw a team 10-25 agents within the above departments. Monitored and ensured performance standards were met with respect to sales objectives, with particular emphasis on customer service and Quality Assurance. Improved Quality Assurance scores by 27%, handled all escalated calls for conflict resolution relative to technical issues with phone lines and account information/billing. Facilitated Human Resource objectives regarding agent performance in accordance with corporate expectations. Processing 500 thousand calls per month and averaging approximately 1500-2000 sales a day.
  • Oversaw daily operations, ensuring compliance with safety and quality standards.
  • Mentored and trained staff, enhancing team performance and productivity.

Floor Supervisor, Assistant Manager

Florida Today
10.1996 - 08.2008
  • Prioritized fast paced office environment’s processes ensured flawless transition with updated daily schedules, records and data filing
  • 8 years of supervisory experience with staff of 35-40 people. Tracked and maintained database throughout Brevard County. Manage staff, preparing work schedules and assigning specific duties. Conferred with management to resolve worker problems. Conducted evaluations, appraisals, disciplinary actions, and new employee orientations. Controlled payroll and tracking of employee hours. Recommended measures to motivate employees to improve performance, product quality and efficiency. Provided a clean and safe work environment. Planned weekly assignments for multiple shifts. Responsible for ensuring (65K-85K) papers were distributed daily.

Education

High School Diploma -

Titusville High School
01.1993

Member of Diversity Committee

Florida Today
01.2007

Member of Safety Committee

Florida Today
01.2007

Skills

  • Administrative functions to include office equipment
  • Loyal and dedicated employee with strong leadership and integrity attributes
  • Self-starter, works well independently and as a team player
  • Excellent interpersonal, written and verbal communication skills
  • Knowledgeable in various computer software programs MS Excel, Word, and Outlook
  • Strong analytical and organizational skills with attention to detail
  • Able to work in fast paced environment and adaptable to change
  • Able to multitask with excellent judgment and decision making qualities
  • Loan origination
  • Wealth management
  • Cash handling
  • Customer Service-oriented
  • NMLS

Languages

English

Timeline

Senior Relationship Banker

TRUIST
06.2017 - Current

Supervisor (Customer Service, Sales, Chat)

TSC Solutions
04.2010 - 04.2016

Floor Supervisor, Assistant Manager

Florida Today
10.1996 - 08.2008

Member of Diversity Committee

Florida Today

Member of Safety Committee

Florida Today

High School Diploma -

Titusville High School

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Kenya L. Wise