Kenyatta Miller
Metter
Summary
Dynamic customer service professional with a proven track record at Zaxbys, excelling in conflict resolution and effective communication. Recognized for enhancing customer satisfaction through relationship building and quality assurance initiatives. Adept at analyzing feedback to drive process improvements, fostering a high-energy team environment that consistently meets and exceeds service expectations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Dairy Queen
Metter
09.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Manager
Zaxbys
Swainsboro
01.2020 - 09.2025
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Customer Service Representative
Crider Poultry
Swainsboro
01.2015 - 01.2020
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
High School Diploma -
Metter High School
Metter, GA06-2011
Skills
- Customer service
- Conflict resolution
- Quality assurance
- Effective communication
- Relationship building
- Building rapport
- Researching
- Conflict mediation
- Assertiveness
- Strong teamwork
- Verbal and written communication
- Retail store support
- High-energy attitude
- Adaptive team player
Timeline
Customer Service Representative
Dairy Queen
09.2025 - Current
Customer Service Manager
Zaxbys
01.2020 - 09.2025
Customer Service Representative
Crider Poultry
01.2015 - 01.2020
High School Diploma -
Metter High School