KENYATTA WILLIS
Atlanta
Summary
Highly skilled and detail-oriented customer relations specialist with a strong background in teaching and coaching. Experienced in effectively managing client-centric operations and possessing excellent written and oral communication skills. Proficient in facilitating all aspects of internal and external communications, as well as supporting day-to-day administrative, financial, and operational functions through collaborative work with organizations. Adept at aligning business objectives with individualized goals to drive maximum operational impacts, enhance customer satisfaction, and improve overall efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claim Specialist
State Farm
06.2023 - Current
- Assist homeowners with claims process regarding damages to home as a result of fire, water, hail, and wind damage and personal property
- Communicate with agents and contractors to ensure timely repairs and reconciliations
- Demonstrate empathy and patience with homeowners while navigating difficult conversations regarding policy language regarding warranted and non-warranted coverages
- Submit payment for claims using Salesforce to homeowners, mortgage lenders, public adjusters, and contractors in a timely matter adhering to claims process regulations
Claim Associate
State Farm
05.2022 - 06.2023
- Provided remarkable customer experience throughout the claim life cycle while setting proper claim expectations
- Investigated facts of loss of auto accident, determined liability and at-fault party
- Determined coverage using standard claims process while using Jurisdictional laws and regulations
- Reassigned claims to the appropriate department when necessary for proper handling
Head Life Skills Coach
Carrie Steele-Pitts Home, Inc
12.2020 - 10.2021
- Assisted students with developing realistic goals, life skills, and planning for short/long term life plans
- Facilitated weekly Zoom meetings to discuss individual measurable steps and created Individual Education Plans
- Tracked progress toward goal accomplishments and reported findings for easy follow-up and review
- Provided coaching and assistance to improve daily living, meal preparation, money management and communication skills
Logistics Lead
United Parcel Service/Chime Solutions
08.2016 - 02.2018
- Reviewed documentation in order to determine shipping fees, tariffs, track, trace and process incoming shipments
- Collaborated with Account Executives to support client needs regarding shipping products
- Provided operational support to ensure shipment integrity and efficiently managing reverse logistics operations
- Identified standard problems in the delivery cycle and made recommendations for improvement increasing profit
Adult Education Intern
International Rescue Committee
01.2014 - 07.2016
- Implemented adaptive modifications for optimal learning environment for adults
- Guided independent study, enrichment, and corrective work to result in student self-support
- Performed clerical, classroom maintenance, and instructional duties as assigned
- Delivered individualized communication assistance including interpretive/translation (ESOL) services, communication board assistance, and other adaptive devices necessary for instructional purposes
Education
Bachelor of Science - Sociology
Kennesaw State University
Atlanta, GASkills
- Problem-Solving
- Insurance Claims Analysis
- Client Relations
- Team Leadership
- Administrative Support
- Client Documentation
- Life Skills Counseling
- Project Planning
- Individual Education Plan
- Process Improvement
Certification
Open International Academy -
TESOL Certification
Timeline
Claim Specialist
State Farm
06.2023 - Current
Claim Associate
State Farm
05.2022 - 06.2023
Head Life Skills Coach
Carrie Steele-Pitts Home, Inc
12.2020 - 10.2021
Logistics Lead
United Parcel Service/Chime Solutions
08.2016 - 02.2018
Adult Education Intern
International Rescue Committee
01.2014 - 07.2016
Bachelor of Science - Sociology
Kennesaw State University
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