Kenyieta Swain
Atlanta
Summary
Diligent and reliable individual committed to continuous learning and personal development seeking to join a top-tier company renowned for exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Concierge
Planned Companies
09.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Appointment Scheduler
Outpatient Imaging
01.2022 - 08.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Sales Associate
Macy's
10.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Medical management representative
Anthem Blue Cross Blue Shield
02.2015 - 03.2019
- Assist medical providers with starting a case to have nurse review for medial necessity
- Provide superior customer service, data entry, run reports
- Able to read and now understand some medical terminology, diagnosis codes and procedure codes
- Able to see the process a claim goes through before being reviewed
- Skills Used: Computer skills, excel and outlook
- Data entry, sort faxes through computer generated system
- Developed comprehensive training materials for new Medical Management Specialists, ensuring a consistent standard of knowledge across the team.
- Collaborated with healthcare providers for better coordination of patient care plans, resulting in more seamless treatment experiences.
- Facilitated cross-functional meetings between departments to improve communication and collaboration within the organization.
Administrative Assistant
Oconee Community Service Board Mental Health Clinic
01.2012 - 01.2015
- Enter and pickup order on computer
- Fill and deliver orders
- Maintaining narcotic control
- Maintain computerized inventory and price control
- Communicating with the administrative personnel, nurses and physicians
- Worked with all different types of insurances vendors including Medicaid and Medicare
- Prepare all papers for consumers to receive free medication
- Utilized computerized system and documentation and administrative procedures
- Organized and priced incoming stocks
- For payment prepared invoices for payment
- Received telephone and in-person orders for prescriptions
- Discussed regarding clarifications and accuracy of prescriptions with physicians
- Maintained inventory and invoice information
- Updated 'Physician's Desk Reference.'
- Responsible for Sharing bookkeeping and general office works
- Served customers which required good communication skills
Education
Biology -
Albany State University
Albany, GA01.2009
Diploma in family and consumer science -
Baldwin High School
Milledgeville, GA01.2006
Skills
- Customer service
- Software Troubleshooting
- Medical Management
- Pharmacy Technician Experience
- Produce Experience
- Technical Support
- Order Entry
- Insurance Verification
- Tax Experience
- Microsoft Outlook
- QuickBooks
- Help Desk
- Computer Networking
- Network Support
- Active Directory
- LAN
- Troubleshooting
- Microsoft Windows
- Operating Systems
- Medical Terminology
Certification
Child Development Associate Certification
Additionalinformation
Tier 1 Technical Support, Teleperformance USA, Albany, GA, 01/01/07, 01/01/09, Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues., Troubleshooting system and network problems and diagnosing and solving hardware/software faults., Putting in orders for replacing parts as required., Providing support, including procedural documentation and relevant reports., Following diagrams and written instructions to repair a fault or set up a system., Supporting the roll-out of new applications., Setting up new users' accounts and profiles and dealing with password issues.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Supervisory skills: Motivating & assessing employees, Proficient, 11/01/22
- Warehouse safety, Proficient, 12/01/22
- Administrative assistant/receptionist, Proficient, 08/01/22
- Sales skills, Proficient, 12/01/22
- Customer focus & orientation, Proficient, 09/01/21
- Attention to detail, Proficient, 11/01/22
- Medical receptionist skills, Proficient, 08/01/22
- Protecting patient privacy, Proficient, 12/01/22
- Work style: Reliability, Proficient, 06/01/22
- Call center customer service, Proficient, 09/01/22
Timeline
Concierge
Planned Companies
09.2024 - Current
Sales Associate
Macy's
10.2022 - 04.2023
Appointment Scheduler
Outpatient Imaging
01.2022 - 08.2024
Medical management representative
Anthem Blue Cross Blue Shield
02.2015 - 03.2019
Administrative Assistant
Oconee Community Service Board Mental Health Clinic
01.2012 - 01.2015
Biology -
Albany State University
Diploma in family and consumer science -
Baldwin High School
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