Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kenzi Knowles

Temple

Summary

Experienced shift leader, fully committed to building a strong, efficient team in order to consistently deliver high-quality results. Strong technical and people-management abilities. Hardworking employee with customer service, multitasking, and time management abilities.

Overview

3
3
years of professional experience

Work History

Shift Leader

Subway
Temple
11.2022 - 08.2025
  • Checked orders for quality and completeness.
  • Ensured that staff was properly trained on all aspects of their job duties, including safety protocols.
  • Delegated tasks to employees, and monitored activities and task completion.
  • Upheld company standards and compliance requirements for operations.
  • Maintained a positive working relationship with fellow staff and management.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Assisted in training new employees on shift operations.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Operated cash registers, and balanced cash drawers to ensure accuracy in transactions.
  • Handled escalated customer concerns and emergencies in the absence of a manager or supervisor.
  • Adhered to all health code regulations while preparing food items for customers.
  • Verified that cash drawers contained the correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service, and maintained a positive attitude throughout the shift.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Education

Bachelor of Arts - Psychology

Valdosta State University
Valdosta, GA
05-2029

High School Diploma -

Temple High School
Temple, GA
05-2025

Skills

  • Sales and upselling
  • Staff training and development
  • Policy and procedure enforcement
  • Conflict resolution
  • Assigning work
  • OSHA regulations compliance
  • Employee relations
  • Shift leadership
  • POS system operation
  • Cash handling
  • Verbal and written communication
  • Positive attitude
  • Customer service
  • Team building
  • Employee training

References

References available upon request.

Timeline

Shift Leader

Subway
11.2022 - 08.2025

Bachelor of Arts - Psychology

Valdosta State University

High School Diploma -

Temple High School

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Kenzi Knowles