Keondra Nipple
Conyers
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Caregiver
Coastal Home Care
Chicago
04.2022 - Current
- Provided personal care and support to clients in daily living activities.
- Administered medications according to prescribed schedules and guidelines.
- Assisted clients with mobility and transportation needs to ensure safety.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Communicated effectively with families regarding client care and needs.
- Developed positive relationships with clients, fostering trust and comfort.
- Collaborated with interdisciplinary teams to coordinate comprehensive care plans.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Customer Service Cashier
Walmart
Augusta
08.2017 - 11.2020
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained clean and organized checkout areas for optimal customer experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
Customer Service Representative
Teleperformance
Augusta
03.2015 - 08.2017
- Assisted customers with inquiries and issues via phone and chat.
- Resolved complaints by following established procedures and guidelines.
- Documented customer interactions accurately in the customer relationship management system.
- Educated customers on products, services, and account features effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Rochdale County High School
Conyers, GASkills
- Point-of-sale operation
- Cash handling
- Product knowledge
- Complaint resolution
- Sales support
- Inventory management
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Strong numeracy
- Active listening
- Customer focus
- Positive and professional
- Phone etiquette
- Cultural awareness
- Cash register operation
- Refund handling
- Quality assurance
- Customer complaint resolution
- Guest services
- Payment processing
Timeline
Caregiver
Coastal Home Care
04.2022 - Current
Customer Service Cashier
Walmart
08.2017 - 11.2020
Customer Service Representative
Teleperformance
03.2015 - 08.2017
Rochdale County High School