Keonte' Askew
Kennesaw
Summary
Dedicated and skilled professional with expertise in production. Eager to contribute to the success of my next role by enhancing efficiency and driving results. Aim to make a valuable impact and play a pivotal role in advancing the productivity and growth of the company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Zen Dry Restoration
111 Village Parkway, Marietta, Ga 30067
11.2021 - Current
- To oversee the daily business activities
- Xactimate User: Estimating & invoicing
- Home Inspection
- Scheduling Manager
- Catastrophe Response Manager: up to 40 people
- Mold Qualified
- Pack Out/ Pack-in Qualified
- Inventory/ Supply Management
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Crew Lead
Serv Pro
05.2018 - 11.2021
- Water Certified
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Collaborated with other Crew Leads to share best practices, driving continuous improvement across teams.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Implemented safety protocols to reduce workplace accidents and promote employee wellbeing.
- Managed crews up to 20 people
Crew Lead
Steamatic Water Restoration
01.2017 - 04.2018
- Managed crews up to 30 people
- Inspected tools and equipment to maintain safety and efficiency.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
- Resolved conflicts among team members professionally, maintaining a harmonious work atmosphere.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Managed project timelines, ensuring milestones were met while maintaining high-quality standards.
Carpet Installer
Dynasty Industries Inc.
08.2015 - 01.2017
- Set up rooms with furniture
- Hung art work
Shift Leader
Hoejeij Branded Food
11.2012 - 08.2015
- Managed a team of 20 people
- Counted down registers
- Made deposit drops
- Open and closing store system
- Cashier
- Head of food prep
Traveling trainer
Jason Deli
07.2007 - 08.2012
- Line cook
- Food prep
- Cashier
- Dishwasher
Stock
Kroger
01.2006 - 07.2007
- Bagger
Cook
Krystals
06.2005 - 01.2006
- Cashier
Cashier
Wendy's
05.2004 - 04.2005
- Food line cook
- Grill cook
Education
GED -
Georgia Piedmont Technical College
Clarkston, GA08-2004
Skills
- Analytical Problem-Solving
- Team Management
- Accurate Room Measurements
- Constructive Outlook
- Project Planning
- Reliable Professionalism
- Client-Centric Approach
Certification
Water Damage Certified
Fire & Smoke Damage Certified
Health & Safety Certified
Asbestos in Buildings Inspector & Assessment Certified
Timeline
Operations Manager
Zen Dry Restoration
11.2021 - Current
Crew Lead
Serv Pro
05.2018 - 11.2021
Crew Lead
Steamatic Water Restoration
01.2017 - 04.2018
Carpet Installer
Dynasty Industries Inc.
08.2015 - 01.2017
Shift Leader
Hoejeij Branded Food
11.2012 - 08.2015
Traveling trainer
Jason Deli
07.2007 - 08.2012
Stock
Kroger
01.2006 - 07.2007
Cook
Krystals
06.2005 - 01.2006
Cashier
Wendy's
05.2004 - 04.2005
GED -
Georgia Piedmont Technical College