Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keri Cofield

HAMPTON

Summary

Talented teaching professional committed to instilling an appreciation for English Literature to all students. Educator with experience with all facets of the hiring, training, coaching and development processes of Call Center Representatives. Educator who goes beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Overview

20
20
years of professional experience

Work History

Sales Support Coordinator

Honda Financial Services
10.2024 - 08.2025


  • Improved overall efficiency of the sales department by organizing schedules, coordinating meetings, and maintaining accurate records.
  • Increased account retention by proactively identifying areas for improvement and recommending effective strategies.
  • Provided comprehensive training for new hires on company policies, procedures, and software systems to ensure seamless integration within the team.
  • Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.


CSR III

BOBBI DODD INSTITUTE
02.2023 - 07.2024
  • Answer inbound calls.
  • Created new accounts for Diabetic members
  • Effectively managed a high-volume of inbound and outbound customer calls.

EXECUTIVE ASSISTANT TO THE SENIOR PASTOR

NMMBC & SBC
09.2014 - 08.2021
  • Assist senior pastor with clerical and administrative work scheduler meeting

CALL CENTER AGENT

AMERICAN HOME SHIELD
06.2005 - 09.2015
  • Answer inbound calls.
  • Assist realtors with setting up new home warranties.
  • Effectively managed a high-volume of inbound and outbound customer calls.

MIDDLE GRADES ENGLISH TEACHER

RICHLAND COUNTY SCHOOL DISTRICT 1
07.2010 - 05.2015
  • Established positive rapport with all students and parents through home calls, emails and the Parent Teacher Club.
  • Administered and graded tests and assignments to evaluate students' progress.
  • Communicated objectives for all lessons, units and projects to students and their parents.
  • Prepared daily lesson plans for activities.
  • Identified signs of emotional or developmental problems in students.
  • Provided one-on-one attention to students, while maintaining overall focus on the entire group.

Education

Master of Arts - English Education

Troy University
12.2013

Bachelor of Arts - Middle Grades English

Benedict College
Columbia, SC
05.2009

Master of Education - Educational Leadership And Management

Georgia State University
Atlanta, GA
05-2015

Skills

  • Managing classroom for diverse populations
  • Administrative support specialist
  • GA Teaching credential
  • 75 WPM typing speed
  • Experience with instructional design
  • Professional phone etiquette
  • Excellent communication skills
  • Works well under pressure
  • Teaching/tutoring
  • Database management
  • TESOL certification
  • Articulate and well-spoken
  • Test proctoring
  • Customer service-oriented
  • AP course instruction
  • Flexible
  • Interpersonal skills
  • Accurate and detailed
  • Outstanding social skills

Timeline

Sales Support Coordinator

Honda Financial Services
10.2024 - 08.2025

CSR III

BOBBI DODD INSTITUTE
02.2023 - 07.2024

EXECUTIVE ASSISTANT TO THE SENIOR PASTOR

NMMBC & SBC
09.2014 - 08.2021

MIDDLE GRADES ENGLISH TEACHER

RICHLAND COUNTY SCHOOL DISTRICT 1
07.2010 - 05.2015

CALL CENTER AGENT

AMERICAN HOME SHIELD
06.2005 - 09.2015

Master of Arts - English Education

Troy University

Bachelor of Arts - Middle Grades English

Benedict College

Master of Education - Educational Leadership And Management

Georgia State University

Similar Profiles

CREATE PROFILE
Keri Cofield