Keri Mullins
Dewy Rose
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Support Specialist
The Know Agency
Elberton
2021.01 - 2025.06
- Assisted customers with inquiries via phone and email.
- Resolved customer issues efficiently through active listening and problem-solving.
- Documented customer interactions in support ticketing system accurately.
- Maintained product knowledge to answer questions confidently.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
IQF- Line Lead
Lake Foods
Elberton
2018.11 - 2020.12
- Supervised daily operations of production lines and ensured workflow efficiency.
- Trained new staff on safety protocols and operational procedures.
- Coordinated with quality assurance to maintain product standards.
- Assisted in inventory management by tracking supplies and materials usage.
- Ensured all production processes complied with company policies and procedures.
- Analyzed charts, work orders and production schedules to determine production requirements and evaluate current production estimates and outputs.
- Maintained accurate records of daily production numbers and employee attendance.
- Monitored product quality throughout the manufacturing process to ensure customer satisfaction.
- Inspired hard-working and quality-focused production team and maintained discipline through enforcement of company policies.
- Conducted performance evaluations for line workers, providing constructive feedback and setting goals.
- Supervised daily line operations to ensure production targets were met or exceeded.
Education
General Education Diploma Program
Middle Georgia College, GaSome College (No Degree) - Science & Finance
Post University
Waterbury, CTSkills
- Customer support
- Ticketing systems
- Issue resolution
- Product knowledge
- Workflow efficiency
- Multitasking and organization
- Adaptability and flexibility
- Data entry
- CRM software
- Verbal and written communication
- Analytical thinking
References
References available upon request.
Timeline
Customer Support Specialist
The Know Agency
2021.01 - 2025.06
IQF- Line Lead
Lake Foods
2018.11 - 2020.12
General Education Diploma Program
Some College (No Degree) - Science & Finance
Post University