Kerina Sigunga
Norcross
Summary
Detail-oriented IT graduate with hands-on experience in technical troubleshooting, system navigation, documentation processing, and customer support. Strong problem-solving skills, high accuracy, and a proven ability to support end users in fast-paced environments. Seeking an entry-level Help Desk or Technical Support role to apply analytical skills and provide efficient, user-focused solutions.
Overview
7
7
years of professional experience
Work History
Office Mail Clerk
Randstad
Alpharetta, GA
08.2023 - Current
- Support internal users by processing, organizing, and routing large volumes of documents.
- Document and maintain accurate data within internal systems, demonstrating strong system navigation and record-keeping ability.
- Manage scanning and printing equipment, and troubleshoot basic technical issues to maintain workflow.
- Assist departments by identifying document errors, resolving mismatched claim data, and redirecting issues to the proper team.
- Meet strict daily deadlines while balancing multiple tasks and maintaining high accuracy.
Supervisor/Lead
Nitro Zone
Peachtree Corners, GA
11.2018 - 11.2022
- Supported team members in resolving customer issues, answering questions, and troubleshooting on-site system errors.
- Trained new employees on internal systems, equipment use, safety procedures, and communication best practices.
- Coordinated daily operations and maintained logs, schedules, and incident documentation.
- Provided direct customer support, addressing concerns quickly and clearly while maintaining professionalism.
- Monitored equipment and escalated technical or operational issues for timely resolution.
Education
Bachelor of Science - Information Technology
Middle Georgia State University
Macon, GA05-2023
Skills
- Hardware Troubleshooting
- Software Installation & Updates
- Password Resets & Account Support
- Basic Networking Concepts (TCP/IP, DNS, VPN)
- Ticket Documentation & Issue Tracking
- Windows OS & Basic Mac OS Knowledge
- Microsoft 365 (Word, Excel, PowerPoint, Teams)
- System Navigation & Data Entry
- Customer Support & Communication
- Printer, Scanner, and Peripheral Setup
Timeline
Office Mail Clerk
Randstad
08.2023 - Current
Supervisor/Lead
Nitro Zone
11.2018 - 11.2022
Bachelor of Science - Information Technology
Middle Georgia State University