Kerri-Ann Creary
Kaiser Permanente
Marietta,GA
12
years of professional experience
Results-oriented Administrative Operations and Client Support professional with over 10 years of experience in insurance, healthcare, and nonprofit sectors. Expertise in claims administration, workflow coordination, and customer experience enhancement. Proven ability to manage competing priorities and deliver exceptional service in diverse environments, including remote settings. Strong skills in process improvement and technology-driven operations.
Work History
Remote Call Center Customer Service Representative
2 Months- Resolved member inquiries regarding benefits, eligibility, referrals, and appointment scheduling.
- Guided callers through claim status, pharmacy, and plan information using policy resources.
- Coordinated appointments and follow-up actions with clinics and internal departments.
- Documented service interactions accurately in call tracking systems and member records.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Administrative Coordinator /Claims Office Administrator
9 Months- Supported daily operations for private adjusting office, managing active insurance claims and enhancing client communications.
- Serve as liaison between adjusters, clients, contractors, and insurance representatives to maintain
- Facilitated communication between adjusters, clients, contractors, and insurance representatives. between adjusters, clients, contractors, and insurance representatives to maintain
- Prepare and manage documentation including estimates, invoices, reports, photos, and supporting files.
- Schedule inspections, appointments, and follow-up activities while managing deadlines and administrative priorities.
- Streamlined workflows, maintained accurate recordkeeping, and fostered proactive communication to enhance operational efficiency.
- Handle high-volume email and phone communication while maintaining excellent client service standards.
- Utilize cloud-based systems and office technology to support seamless daily operations.
Office Manager (Hybrid)
1 Year- Supporting both in-person and telehealth services.
- Coordinated scheduling, billing, insurance verification, and administrative workflows to streamline operations.
- Supervised staff and implemented operational improvements, resulting in enhanced efficiency and increased client satisfaction.
- Maintained compliance standards and accurate documentation within EHR platforms.
- Enhanced financial reporting and office performance through effective use of QuickBooks and reporting tools.
Program Coordinator (Hybrid)
2 Years- Managed community support programs for 200+ individuals annually, ensuring stabilization and accurate administrative documentation.
- Oversaw reporting, ensured grant compliance, tracked budgets, and facilitated communication with stakeholders.
- Built partnerships to enhance service delivery through effective program management.
Floating Leasing Consultant
2 Years- Facilitated customer service, leasing operations, and application processing for multiple properties.
- Increased resident retention through responsive issue resolution and relationship management.
- Ensured accurate documentation processes for effective property administration., contracts, and daily social media posting.
Customer Service Representative
2 Years- Handled 60+ daily customer interactions focused on insurance and billing inquiries to ensure accurate information delivery.
- Resolved complex issues using CRM systems and cross-functional collaboration to enhance customer satisfaction.
- Delivered consistent customer experiences and effective issue resolutions, contributing to overall customer retention.
Medical Front Desk Administrator
2 Years- Coordinated patient scheduling and front office operations in a high-volume environment.
- Managed insurance verification. Processed insurance payments efficiently.
- Supported physicians and clinical workflows, enhancing patient experience through effective communication and coordination.
Education
High School Diploma
- Nursing
- Liberal Arts And Sciences
Skills
Remote admin support
Customer assistance
CRM management
Customer satisfaction
Remote claims support
Insurance Documentation
Billing Support
Scheduling
Calendar & Inbox Management
Workflow Coordination
Records Management
Process Improvement
Project Coordination
Virtual teamwork
Data entry
Issue resolution
Client support
Data entry
Customer satisfaction
Personal Information
Title: Open to Remote | Hybrid | Administrative Operations | Client Support | Claims & Customer Experience
Timeline
Remote Call Center Customer Service Representative
Kaiser Permanente
09.2026 - CurrentRead More
Administrative Coordinator /Claims Office Administrator
PLS Claims
09.2025 - 06.2026Read More
Office Manager (Hybrid)
Psychological Services
01.2024 - 01.2025Read More
Program Coordinator (Hybrid)
Africa's Children's Fund
01.2021 - 01.2023Read More
Floating Leasing Consultant
TI Communities
01.2019 - 01.2021Read More
Customer Service Representative
Optum360
01.2017 - 01.2019Read More
Medical Front Desk Administrator
Urgent MD
01.2015 - 01.2017Read More
Far Rockaway H.S
High School Diploma
Read More
Queensborough C.C
from Nursing
Read More
Cuny York College
from Liberal Arts And Sciences
Read More