Kerrington Ricks
Acworth
Summary
Detail-oriented and customer-focused professional with a strong background in administrative support, scheduling, and client communication. Experienced in managing busy workflows, handling sensitive information with discretion, and providing excellent service in fast-paced environments. Highly adaptable and quick to learn new systems, with a proven ability to stay organized, prioritize tasks, and ensure accuracy. Eager to apply transferable skills to support efficient radiology scheduling operations while delivering a positive and professional experience for every patient.
Overview
4
4
years of professional experience
Work History
Receptionist Manager
Houndstown
Roswell, GA
08.2024 - Current
- Oversaw reception staff training and performance to ensure exceptional customer service delivery.
- Oversaw the organization of daily departmental schedules, prioritizing efficiency and effective resource distribution.
- Organized and managed calendar appointments to ensure effective communication and alignment among team members and stakeholders.
- Systematized record-keeping for appointments and activities, fostering transparency and accountability across organizational operations.
- Streamlined communication processes by managing over 50 customer calls on a daily basis.
Sales Associate Manager
Journeys Shoes
Alpharetta, GA
02.2023 - 07.2024
- Analyzed market trends and guided team in executing product placement and merchandising tactics to enhance sales performance.
- Interpreted sales data to identify key trends, guiding inventory management decisions and optimizing promotional strategies.
- Conducted in-depth training sessions to strengthen staff understanding of products and enhance overall selling effectiveness.
Hostess Manager
Buca Di Beppo
Alpharetta, GA
08.2022 - 05.2023
- Supervised guest services and seating logistics, focusing on enhancing customer satisfaction and operational flow.
- Guided and supported new host staff through training initiatives, promoting teamwork and effective communication.
- Analyzed existing processes and implemented new procedures to boost customer service quality and streamline workflow efficiency.
Education
Associate Degree in Nursing - Medical Technology
Gwinnett Technical College
Lawrenceville, GA05-2030
High School Diploma -
Centennial High School
Roswell, GA05-2024
Skills
- Focus on customer support excellence
- Client reception management
- Regulatory adherence
- Collaborative environment management
- Task prioritization
- Engaged listening
Timeline
Receptionist Manager
Houndstown
08.2024 - Current
Sales Associate Manager
Journeys Shoes
02.2023 - 07.2024
Hostess Manager
Buca Di Beppo
08.2022 - 05.2023
Associate Degree in Nursing - Medical Technology
Gwinnett Technical College
High School Diploma -
Centennial High School