Kerry D Benicoff
McDonough
Summary
Customer service professional with extensive experience in resolving customer inquiries and enhancing satisfaction through proactive communication and effective problem-solving. Demonstrated ability to work in high-volume environments while ensuring compliance and maintaining service standards.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Georgia Power
McDonough
10.2024 - Current
- Resolved customer inquiries on service plans and billing, ensuring swift resolution and boosting overall satisfaction.
- Effectively managed customer complaints, achieving satisfactory outcomes and demonstrating strong conflict resolution skills.
- Provided accurate information on energy efficiency programs and available resources, enhancing customer experience.
- Monitored calls with temps to ensure strict compliance with service standards, contributing to maintaining quality assurance.
- Recognized by management for outstanding customer service delivery and commitment to customer satisfaction. Was allowed to do a side by side with Kim Greene.
- Mentored new staff on sales techniques and customer service best practices.
Attendant
Gas Station
- Demonstrated exceptional customer service in person and on calls, building positive customer relationships.
- Maintained store organization to enhance customer experience and shopping efficiency.
- Trained new clerks on procedures to ensure consistent service quality, fostering teamwork.
- Executed strong attention to detail while inspecting inventory and ensuring quality standards.
Independent Contractor
Door Dash
- Delivered goods and services to customers on time and in excellent condition, ensuring customer satisfaction.
- Communicated proactively with customers regarding order updates, enhancing their service experience.
- Demonstrated effective communication and customer service skills while managing multiple tasks in a safety-focused environment.
- Managed various responsibilities with a focus on efficiency and accuracy to support team objectives.
Independent Contractor
Uber
- Transported clients to their destinations safely and on time, ensuring high levels of customer satisfaction.
- Planned optimal routes to enhance travel time and customer experience.
- Communicated effectively with clients to build rapport and address needs, demonstrating strong interpersonal skills.
- Inspected vehicle before and after trips to assess performance and maintenance requirements, ensuring compliance.
Education
High School Diploma -
GeorgiaSkills
- Effective communication skills
- Attention to detail and quality work
- High-volume environment adaptability
- Interpersonal skills and rapport building
- Data entry and technical proficiency
- Conflict resolution and de-escalation skills
- Time management and organization
- Proficient in Microsoft Office 365 Suite
- Customer service
- Teamwork and multitasking
Timeline
Customer Service Representative
Georgia Power
10.2024 - Current
Attendant
Gas Station
Independent Contractor
Door Dash
Independent Contractor
Uber