Summary
Overview
Work History
Education
Skills
Timeline
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Kersten Perry

Eatonton,GA

Summary

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Overview

35
35
years of professional experience

Work History

Owner

Real People Apperal
01.2018 - 06.2025
  • Developed strategic marketing campaigns to enhance brand visibility and customer engagement.
  • Oversaw inventory management processes to optimize stock levels and reduce waste.
  • Implemented cost-saving measures to improve overall operational efficiency and profitability.
  • Designed and executed training programs for staff to enhance product knowledge and customer service skills.
  • Managed approximately 30 incoming call, emails, and faxes per day from customers.

Emergency Room Registrar

Morgan Memorial Hospital
01.2002 - 04.2004
  • Managed patient registration processes, ensuring accuracy and efficiency in data collection.
  • Coordinated insurance verification and eligibility checks to streamline admissions.
  • Facilitated communication between emergency staff and patients to enhance service delivery.
  • Trained new registrars on hospital protocols and software systems for improved onboarding.
  • Answered phone calls and messages from patient's family members and directed to the proper extension-medical facility, scheduling appointments, and handling patient inquiries.
  • Streamlined patient check-in procedures to reduce wait times and enhance service delivery.
  • Coordinated insurance verification and eligibility checks for incoming patients.
  • Managed patient registration processes to ensure accurate and timely data entry.

Secretary

Comprehensive Business Services
01.1990 - 06.1995
  • Managed daily office operations, ensuring efficient scheduling and communication across departments.
  • Maintained accurate records and files, enhancing data retrieval processes for team members.
  • Coordinated meetings and events, optimizing logistics and resource allocation for successful execution.
  • Developed streamlined administrative procedures, improving workflow efficiency within the office environment.
  • Supervised team operations, ensuring compliance with safety regulations and company policies.
  • Trained new staff on operational procedures and customer service standards.
  • Managed scheduling and staffing to optimize workflow efficiency during peak hours.
  • Streamlined filing systems, enhancing document retrieval efficiency and organizational standards.
  • Assisted in preparing reports and presentations, contributing to effective decision-making processes.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

High School Diploma -

Newton County High School
Covington, GA
05-1991

Skills

  • Customer relations
  • Client service
  • Operations management
  • Business management
  • Small business operations
  • Relationship building
  • Verbal and written communication

Timeline

Owner

Real People Apperal
01.2018 - 06.2025

Emergency Room Registrar

Morgan Memorial Hospital
01.2002 - 04.2004

Secretary

Comprehensive Business Services
01.1990 - 06.1995

High School Diploma -

Newton County High School

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Kersten Perry