Keshauna Baker
Tifton
Summary
Results-driven professional with 7+ years of combined experience in technical support, healthcare assistance, and customer service. Skilled at managing complex tasks, adapting to fast-paced environments, and exceeding expectations. Recognized for excellent communication, problem-solving, and organizational abilities.
Overview
10
10
years of professional experience
Work History
Remote Technical Support Representative
Apple Kelly Connect
01.2023 - 08.2025
- Assist customers with advanced troubleshooting for Apple devices, including iPhones, iPads, and MacBooks.
- Resolve software, hardware, and connectivity issues while ensuring clear communication of solutions.
- Collaborate with internal teams to escalate complex cases and deliver timely resolutions.
- Consistently meet or exceed performance metrics, maintaining a 95%+ customer satisfaction rate.
- Remote
Medical Assistant
Tifton Women's Center
01.2021 - 01.2023
- Performed clinical tasks, including measuring vital signs, administering injections, drawing blood, and providing IV support.
- Documented patient history, chief complaints, and treatment plans in EMR systems accurately.
- Scheduled patient appointments, managed inventory, and assisted physicians during exams and procedures.
- Maintained HIPAA compliance and ensured patient confidentiality at all times.
Personal Shopper / Sales Associate
Walmart
06.2019 - 07.2020
- Delivered personalized shopping assistance, helping customers locate products and complete purchases.
- Upsold products and services while maintaining a high level of customer satisfaction.
- Developed client relationships to encourage repeat business.
Unit Secretary / Nurse Extender
Tift Regional Medical Center
03.2015 - 01.2019
- Provided direct patient assistance, including personal grooming and mobility support.
- Observed and documented patient conditions, promptly reporting changes to nursing staff.
- Maintained accurate patient records, processed physician orders, and assisted with administrative duties.
- Supported physicians, nurses, and families to ensure a smooth and safe hospital environment.
Education
High School Diploma - undefined
Tift County High School
01.2013
Skills
- Technical Support & Troubleshooting
- Customer Service Excellence
- Medical Assistance & Patient Care
- Phlebotomy & Injections
- Scheduling & Appointment Coordination
- Call Handling & Phone Etiquette
- Electronic Medical Records (EMR)
- Microsoft Office & Computer Skills
Timeline
Remote Technical Support Representative
Apple Kelly Connect
01.2023 - 08.2025
Medical Assistant
Tifton Women's Center
01.2021 - 01.2023
Personal Shopper / Sales Associate
Walmart
06.2019 - 07.2020
Unit Secretary / Nurse Extender
Tift Regional Medical Center
03.2015 - 01.2019
High School Diploma - undefined
Tift County High School