Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keshauna Baker

Tifton

Summary

Results-driven professional with 7+ years of combined experience in technical support, healthcare assistance, and customer service. Skilled at managing complex tasks, adapting to fast-paced environments, and exceeding expectations. Recognized for excellent communication, problem-solving, and organizational abilities.

Overview

10
10
years of professional experience

Work History

Remote Technical Support Representative

Apple Kelly Connect
01.2023 - 08.2025
  • Assist customers with advanced troubleshooting for Apple devices, including iPhones, iPads, and MacBooks.
  • Resolve software, hardware, and connectivity issues while ensuring clear communication of solutions.
  • Collaborate with internal teams to escalate complex cases and deliver timely resolutions.
  • Consistently meet or exceed performance metrics, maintaining a 95%+ customer satisfaction rate.
  • Remote

Medical Assistant

Tifton Women's Center
01.2021 - 01.2023
  • Performed clinical tasks, including measuring vital signs, administering injections, drawing blood, and providing IV support.
  • Documented patient history, chief complaints, and treatment plans in EMR systems accurately.
  • Scheduled patient appointments, managed inventory, and assisted physicians during exams and procedures.
  • Maintained HIPAA compliance and ensured patient confidentiality at all times.

Personal Shopper / Sales Associate

Walmart
06.2019 - 07.2020
  • Delivered personalized shopping assistance, helping customers locate products and complete purchases.
  • Upsold products and services while maintaining a high level of customer satisfaction.
  • Developed client relationships to encourage repeat business.

Unit Secretary / Nurse Extender

Tift Regional Medical Center
03.2015 - 01.2019
  • Provided direct patient assistance, including personal grooming and mobility support.
  • Observed and documented patient conditions, promptly reporting changes to nursing staff.
  • Maintained accurate patient records, processed physician orders, and assisted with administrative duties.
  • Supported physicians, nurses, and families to ensure a smooth and safe hospital environment.

Education

High School Diploma - undefined

Tift County High School
01.2013

Skills

  • Technical Support & Troubleshooting
  • Customer Service Excellence
  • Medical Assistance & Patient Care
  • Phlebotomy & Injections
  • Scheduling & Appointment Coordination
  • Call Handling & Phone Etiquette
  • Electronic Medical Records (EMR)
  • Microsoft Office & Computer Skills

Timeline

Remote Technical Support Representative

Apple Kelly Connect
01.2023 - 08.2025

Medical Assistant

Tifton Women's Center
01.2021 - 01.2023

Personal Shopper / Sales Associate

Walmart
06.2019 - 07.2020

Unit Secretary / Nurse Extender

Tift Regional Medical Center
03.2015 - 01.2019

High School Diploma - undefined

Tift County High School
Keshauna Baker