Keshawn Hicks
Brunswick,GA
Summary
Focused Field Service Technician skilled in assessing and solving problems in a fast-paced, deadline-driven and sensitive environment. Possesses a track record of highly valued customer service and working cooperatively with teams.
Overview
8
8
years of professional experience
Work History
Field Service Technician
Ethos Therapy Solutions
07.2022 - Current
- Analyzed customers' problems to diagnose faults and implement corrective measures
- Kept professional personal appearance and tidy vehicle to uphold company reputation
- Consulted with customers to understand current needs and advise on strategies for improving long-term equipment performance
- Identified and reported safety and non-compliance issues according to OSHA and industry-specific standards
- Inspected, maintained and repaired equipment at customer sites
- Operated machines to repair defective and damaged items
- Answered inbound calls to greet and assist customers with various needs and questions.
Port Driver
TeamOne Logistics
11.2021 - 07.2022
- Supported vehicle safety and performance with basic maintenance and repairs to correct issues
- Managed time and routes to meet customer demands and provide customer satisfaction
- Cleaned and detailed vehicle to promote passenger comfort and satisfaction
- Completed daily vehicle inspections to address cleaning, refueling and maintenance needs
- Loaded and unloaded vehicle to safely transport daily deliveries
- Transported passengers safely with skilled operation of different vehicles.
Biomedical Equipment Technician Intern
GE Healthcare
09.2020 - 09.2021
- Performed training or in-services to educate clinicians and other personnel on proper use of equipment
- Coordinated smooth transfer of projects from research-based to production-based operations
- Analyzed current manufacturing procedures to identify opportunities for increased yield and streamlined processes
- Analyzed new medical procedures to forecast likely outcomes
- Advised hospital administrators on planning, acquisition and use of medical equipment.
Operating Room Assistant
Southeast Georgia Health System
02.2016 - 09.2020
- Replaced stock in rooms according to established par stock lists
- Transferred patients before and after surgery to and from operating room table
- Responded appropriately during emergencies by following directions from surgeon
- Restocked unit supplies according to specific checklists and need
- Checked before procedures to determine availability of necessary equipment and supplies
- Set up and maintained aseptic techniques and clear, sterile surgical field throughout each procedure.
Education
Associate of Arts - Industrial Engineering
Coastal Pines
Jesup, GA08.2020
High School Diploma -
Penn Foster
Scottsdale, AZ08.2017
Professional Certificate - Cybersecurity
Coursera
04.2024
Skills
- Equipment Repair
- Customer Service
- Customer training
- Data Collection
- Technical Troubleshooting
- Problem-Solving
- Technical Support
- Repair and Installation
Timeline
Field Service Technician
Ethos Therapy Solutions
07.2022 - Current
Port Driver
TeamOne Logistics
11.2021 - 07.2022
Biomedical Equipment Technician Intern
GE Healthcare
09.2020 - 09.2021
Operating Room Assistant
Southeast Georgia Health System
02.2016 - 09.2020
Associate of Arts - Industrial Engineering
Coastal Pines
High School Diploma -
Penn Foster
Professional Certificate - Cybersecurity
Coursera
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